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Troubleshoot your TELUS Doorbell, Indoor and Outdoor cameras
Learn how to troubleshoot and fix common camera issues.
Need help with your TELUS Doorbell, Indoor or Outdoor Camera?
In this article, we go over the most common issues with the TELUS cameras purchased with the HomeView plan and how to troubleshoot them. Run through the steps below to try to resolve any issues you're having. If you need further assistance, get in touch with us by booking a callback from the
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section of the SmartHome+ app.My camera is not powering on.
I’m experiencing issues setting up my camera.
I can’t view my recordings or my recordings are missing.
I am not receiving the event notifications I want.
My event notifications are delayed or the playback of my recordings is too slow.
My doorbell chime is not playing.
My camera is very hot or very cold.
My camera’s audio is not working.
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