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Troubleshoot your TELUS Doorbell, Indoor and Outdoor cameras

Learn how to troubleshoot and fix common camera issues.

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Need help with your TELUS Doorbell, Indoor or Outdoor Camera?

Use our diagnostic tool to find and fix issues with your TELUS Camera purchased with the HomeView plan.

In this article, we go over the most common issues with the TELUS cameras purchased with the HomeView plan and how to troubleshoot them. Run through the steps below to try to resolve any issues you're having. If you need further assistance, get in touch with us by booking a callback from the
Support
section of the SmartHome+ app.

Note
: Do not attempt to insert an SD card into a HomeView camera. If you've already installed a micro SD card in your camera, unplug the camera and remove the card. If you need further assistance, you can schedule a call with a TELUS representative from the SmartHome+ app.

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