Troubleshoot view my e.Bill error message

How to configure your web browser to accept cookies

If you're able to log in to your account but you're seeing an error message when you try viewing your TELUS e.Bill try the following:

Check your Web browser settings

Your Web browser may not be configured to accept cookies. Cookies help you access pages in your account and do not contain your credit card information or email address.

Internet Explorer

  1. Launch Internet Explorer
  2. From the top taskbar, click Tools
    NOTE: If your browser taskbar is not displayed, press Alt on your keyboard
  3. Select Internet Options. The Internet Options window is displayed
  4. Click the Privacy tab
  5. Lower your privacy setting
  6. When you're finished, click OK

If you are still unable to view your bill contact us.

Mozilla Firefox

  1. Launch Firefox
  2. From the top taskbar, click Tools
  3. Select Options. The Options window is displayed
  4. Click the Privacy tab
  5. From the History drop-down menu, select Remember history
  6. When you're finished, click OK

If you are still unable to view your bill contact us.

Safari

  1. Launch Safari.
  2. From the top taskbar, click Safari
  3. Select Preferences.... The General window is displayed
  4. Click the Privacy tab
  5. From the Block cookies section, select either of the following:
    • From third parties and advertisers
    • Never

If you are still unable to view your bill contact us.

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