Check the camera's audio settings. Log in to your My TELUS account, go to the
Video
section, and select the camera that's experiencing issues. Check the audio settings to ensure that audio transmission and recording are enabled.
Ensure that the microphone and speaker are not obstructed or disabled on the device. Make sure there are no physical obstructions blocking the microphone or speaker on the camera.
Uninstall and reinstall the SmartHome app. When prompted for access to the microphone, allow access. If the issue persists, follow these steps:
If you are in an area of poor reception or that has poor Wi-Fi connectivity on your mobile phone, this can cause poor audio quality. If the audio issue persists, reboot the affected camera(s) and re-test.
If possible, have someone else test the audio with their phone/app to see if there is any improvement.
Test the camera's audio functionality. From the TELUS SmartHome app or website, initiate a live view of the camera and try speaking into the mobile device or computer's microphone while listening for audio playback from the camera's speaker.