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Troubleshooting your camera’s audio

Follow the steps on this page to fix your indoor camera or doorbell camera audio issues.

Camera audio troubleshooting steps

To troubleshoot audio issues with your camera, please follow these steps below:

  1. Ensure that the camera is properly connected and powered on. Check the power and network cables to ensure that they're securely connected.

  2. Verify that the camera firmware is up-to-date. You can do this by checking the
    TELUS SmartHome Security website
    .

  3. Check the camera's audio settings. Log in to your My TELUS account, go to the
    Video
    section, and select the camera that's experiencing issues. Check the audio settings to ensure that audio transmission and recording are enabled.

  4. Ensure that the microphone and speaker are not obstructed or disabled on the device. Make sure there are no physical obstructions blocking the microphone or speaker on the camera.

  5. Uninstall and reinstall the SmartHome app. When prompted for access to the microphone, allow access. If the issue persists, follow these steps:

    • If you are in an area of poor reception or that has poor Wi-Fi connectivity on your mobile phone, this can cause poor audio quality. If the audio issue persists, reboot the affected camera(s) and re-test.

    • If possible, have someone else test the audio with their phone/app to see if there is any improvement.

  6. Test the camera's audio functionality. From the TELUS SmartHome app or website, initiate a live view of the camera and try speaking into the mobile device or computer's microphone while listening for audio playback from the camera's speaker.

Visit
telus.com/CameraSupport
 for additional troubleshooting instructions.

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