Troubleshooting your Wi-Fi

If you are're installing your TELUS Boost Wi-Fi but don't have any available LAN ports to plug your first Boost Wi-Fi into your modem, unplug one of the occupied LAN ports.

: If you're an Optik TV customer, keep your set top box (STB) plugged into your modem to maintain your TV service.

You can use the following information to troubleshoot during or after installation, if required:

If your Boost Wi-Fi doesn't appear to be working, try the following steps.

If you're experiencing speed issues with your TELUS Boost Wi-Fi, try these troubleshooting techniques:

: Factory resetting your Boost Wi-Fi will revert your network name and admin password to the defaults shown on the back of the unit.

To restore to factory settings, press and hold the reset button for 5 seconds using a pin or a paperclip.

In case your Boost Wi-Fi fails to connect and all other troubleshooting is unsuccessful, please try the following, as applicable to your situation:

:

Next, rename your network name.

If your TELUS Boost Wi-Fi devices don’t show up on the TELUS Connect App, be sure you are logged in to the app properly, then reboot the modem. If the app does not seem to be working correctly, try redownloading the app.