Managing Wi-Fi on Actiontec T3200M

Learn how to manage Wi-Fi on the Actiontec T3200M modem

These instructions explain how to disable the Wi-Fi network running in the background of your Boost Wi-Fi network through your Wi-Fi modem.

Note
: If your Smart Wi-Fi is ON, then you will see only one network name in your household.

Please select the correct instructions for your services:

Internet-only customers

Please follow these instructions if you are a TELUS customer who subscribes to a TELUS internet plan, but does not subscribe to Optik TV
.

To disable your home Wi-Fi network, complete these steps while connected to the Wi-Fi on your modem:

Connect to your modem's Wi-Fi network
Launch your web browser
Enter the following into the address bar:
192.168.1.254
From your keyboard, press
Enter
(
Return
). The
Home
screen is displayed
To log in, enter the following information:
- Username
  : admin
- Password
  : it is printed on the side of the modem under GUI Access (unless you’ve changed it)
Select
Login
. The
Welcome
screen is displayed
- If it is your first time logging into your modem you will be asked if you would like to change your password
From the top of the next screen, select
Wireless Setup
. The
Basic Settings
screen is displayed
Change the
Wireless Radio
field(s) to
Disable
to turn off your Wi-Fi network
- Note
  : If you have
  Smart Wi-Fi
  turned off, you will see two
  Wireless Radio
  fields. Please ensure that you select
  Disable
  for both of these radio fields before saving your changes.
Select
Apply
to save your changes

Internet & Optik TV customers - Smart Wi-Fi OFF

Please follow these instructions if you are a TELUS internet customer who also subscribes to Optik TV, and Smart Wi-Fi is turned off. If Smart Wi-Fi is turned off, you should have two different Wi-Fi network names in your home: one ending in -2.4Ghz and one ending in -5Ghz.

To disable your home Wi-Fi network, complete these steps:

Connect to your modem's Wi-Fi network
Launch your web browser
Enter the following into the address bar:
192.168.1.254
From your keyboard, press
Enter
(
Return
). The
Home
screen is displayed
To log in, enter the following information:
- Username
  : admin
- Password
  : it is printed on the side of the modem under GUI Access (unless you’ve changed it)
Select
Login
. The
Welcome
screen is displayed
- If it is your first time logging into your modem you will be asked if you would like to change your password
From the top of the next screen, select
Wireless Setup
. The
Basic Settings
screen is displayed
Change the
Basic Settings
fields listed as follows:
- Frequency
  : 2.4G
- Wireless Radio
  : Disable
- Note
  : Do not turn off the the Wireless Radio setting for your 5G network as this will interfere with your Optik TV service.
Select
Apply
to save your changes

Internet & Optik TV Customers - Smart Wi-Fi ON

Please follow these instructions if you are a TELUS internet customer who also subscribes to Optik TV, and Smart Wi-Fi is turned on. If Smart Wi-Fi is turned on, you should have only one Wi-Fi network name in your home.

To disable your home Wi-Fi network, complete these steps:

Connect to your modem's Wi-Fi network
Launch your web browser
Enter the following into the address bar:
192.168.1.254
From your keyboard, press
Enter
(
Return
). The Home screen is displayed
To log in, enter the following information:
- Username
  : admin
- Password
  : it is printed on the side of the modem under GUI Access (unless you’ve changed it)
Select
Login
. The
Welcome
screen is displayed
- If it is your first time logging into your modem you will be asked if you would like to change your password
From the top of the next screen, select
Wireless Setup
. The
Basic Settings
screen is displayed
From the
Wireless Settings
menu on the left, select
SmartSteering
Select
Disable
, and click
Apply
to save the changes
Return to the
Basic Settings
page of the
Wireless Settings
menu
Change the
Basic Settings
fields listed as follows:
- Frequency
  : 2.4G
- Wireless Radio
  : Disable
- Note
  : Do NOT turn off the the Wireless Radio setting for your 5G network, as this will interfere with your Optik TV service.
Select
Apply
to save your changes

Managing Wi-Fi on Actiontec T3200M

Internet-only customers

Internet & Optik TV customers - Smart Wi-Fi OFF

Internet & Optik TV Customers - Smart Wi-Fi ON

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