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Blank channels

Tips on restarting your modem or digital box to restore channels.

Fix many internet and Optik TV issues with our automated tool

First, make sure to check you are subscribed to the channel by logging into your my TELUS account and checking under the Optik TV tab.

If the onscreen guide appears, but the screen is otherwise black, first try changing the channel
.

If you find that all channels are black after changing the channel, you can restart your equipment as described below.