Blank channels

Tips on restarting your modem or digital box to restore channels.

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First, make sure to check you are subscribed to the channel by logging into your my TELUS account and checking under the Optik TV tab.

If the onscreen guide appears, but the screen is otherwise black, first
try changing the channel
.

If you find that all channels are black after changing the channel, you can restart your equipment as described below.

Restart your modem

  1. Disconnect the power cord behind your modem

  2. Wait 5 seconds

  3. Reconnect the power
    PVR-back

  4. Check your modem. The following lights should be green within a few minutes:

    • Power (solid green)

    • DSL (solid green)

    • Internet (solid or blinking green)

Restart your digital box or PVR

  1. From the back of your digital box, disconnect the black power cord

  2. Wait 5 seconds

  3. Reconnect the black power cord to the back of your digital box
    Connect digital box to power
    Note
    : If you're experiencing the same issue with additional digital boxes in your home, repeat steps 1-3 to restart each digital box.

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