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Troubleshoot adding a smart thermostat to the SmartHome+ app
Instructions to troubleshoot issues with adding a smart thermostat to the SmartHome+ app.
Before you start troubleshooting
My thermostat brand is not listed in the SmartHome+ app's “Select brand” screen
Why don't I see the option for “Third-party devices” in the Device Category list?
My thermostat is working in the manufacturer's app. How do I add it to SmartHome+?
The SmartHome+ app says "No eligible devices found" when I try to add more devices
The manufacturer’s login screen is showing an error message during the SmartHome+ setup when I enter my credentials
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