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Troubleshoot adding a smart plug to the SmartHome+ app
Instructions to troubleshoot issues with adding a smart plug to the SmartHome+ app
Before you start troubleshooting
How do I install my own equipment?
I don’t see the device brand that matches the smart plug I’m installing listed in the SmartHome+ app Device add screen
Why don’t I see the option for “third-party devices” when reaching the Device Category list of the Device add app experience?
I’ve installed the smart plug and have it working in the manufacturer’s app. What do I need to do for it to show up in the TELUS SmartHome+ app?
When trying to add more devices, the SmartHome+ app tells me there are “No devices to add”
When trying to add more devices, the SmartHome+ app tells me there are “No devices found”
Why am I getting an error message when entering my credentials on the TP-Link webview login screen that appears during the SmartHome+ Device add setup screens?
I don’t see the device brand that matches the smart plugs I’m installing listed in the SmartHome+ app Device add screen.
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