Transfer your mobile number to another person

To better prepare yourself, and make your transition a smooth one, here's what you'll need to know before you get started:

Outgoing owner

• Your TELUS account must be in good standing, and your account balance must be up to date
• If you have paid a security deposit for your account, any outstanding account balance will be deducted from your security deposit, and the remaining balance will be returned to you by cheque within 4-6 weeks
• You remain responsible for all usage and possible charges until the transfer of account ownership is completed by the incoming owner

Incoming owner

• When you accept ownership of an existing TELUS mobile phone number, you accept full contractual and financial responsibility associated with it
• The outgoing owner is responsible for all usage and possible charges incurred before the transfer of account ownership
• A credit check will be required before approval
• You are billed a one-time, transfer-of-ownership fee of $50 for each mobile phone number associated with the account upon approval

Outgoing owner

• Arrange a date and time when both you and the incoming owner will be available to complete the transfer of ownership
• If you will be giving your mobile device to the incoming owner, remember to protect your privacy by resetting your device to its original factory settings

Incoming owner

• Arrange a date and time when both you and the outgoing owner will be available to complete the transfer of ownership
• You will need to provide 2 of the following pieces of valid ID:
  • Driver's license
  • Credit card
  • Social insurance card