Track mobile data usage using My TELUS

Additional data charges may vary depending on which Mobility plan you are on. Visit

Understanding additional data charges

for more details.

When reviewing your data usage, you may see instances where multiple "chunks" of data appear to have been consumed at the same time.

The time indicated is when the data session began. But in a single session, you may have incurred multiple instances of data usage. For example:

When such instances happen within a single session, the data usage chart will show several instances of data usage, all with the same start time.

Also, sometimes when larger amounts are data are consumed, the reporting may be split into smaller segments. For example, if a video consumed 7.2 MB of data, you may see it reported as 5 MB and 2.2 MB, with the same start time.

Cellular data connections work wherever cellular

coverage

is available. TELUS’ 4G HSPA+ network covers 97% of Canada’s population, which means you can use your device nearly anywhere.

A Wi-Fi connection is established with a wireless adaptor at home or in a public place, like a coffee shop, and only works within the limited range of the router. When connected to Wi-Fi, the device uses the data allotment from the router’s internet service.

Most devices will seamlessly switch between Wi-Fi and cellular data and some can use a cellular connection to assist unstable or poor Wi-Fi signals.

To track your data on a device, you can download the TELUS My Account app, which shows at a glance where you are in your usage for your billing cycle.

Data counter on device is another good tool to help manage your data. It provides approximate usage details (±10 MB) and can show what applications use the most data. You can also set limits to auto-stop data usage, as well as restrict specific apps' background data on a cellular network.

Consult the video below for the most common Android settings to manage your data or visit our

device-specific interactive tutorials

section, which covers individual device’s data management features under the section for your device.

: Some of the images displayed may appear slightly different depending on the software version your device is currently running.

:

Many apps transfer cellular data in the background. This means that an app may download data when you're not using it.

Many apps transfer cellular data in the background. This means that an app may download data when you're not using it

: There are 3 ways to continue using cellular data once the limit you’ve set has been reached:

The most effective way to use data warnings and limits is to adjust the billing cycle so that your phones data usage meter resets on the same day that your billing cycle starts.

Cellular data connections work wherever cellular

coverage

is available. TELUS’ 4G HSPA+ network covers 97% of Canada’s population, which means you can use your device nearly anywhere.

A Wi-Fi connection is established with a wireless adaptor at home or in a public place, like a coffee shop, and only works within the limited range of the router. When connected to Wi-Fi, the device uses the data allotment from the router’s internet service.

Most devices will seamlessly switch between Wi-Fi and cellular data and some can use a cellular connection to assist unstable or poor Wi-Fi signals.

To track your data on a device, you can download the TELUS My Account app, which shows at a glance where you are in your usage for your billing cycle.

Data counter on the device is another good tool to help manage your data. It provides approximate usage details (±10 MB) and can show what applications use the most data. You can reset statistics, to restart the device’s app monitoring of data usage.

Consult the video below for the most common Apple settings to manage your data or visit our

Get to know your device

section, which covers individual device’s data management features under Settings section for your device.

Whenever you are near a trusted Wi-Fi network use the Wi-Fi receiver in your device to save your cellular data.

: After you join the network, you'll see a checkmark next to the network name and a Wi-Fi icon will appear in the upper-left corner of your display.

To stop using cellular data you can cut access to it using the settings options on your device.

:

You can control which apps have access to your data on an individual basis and limit some applications to Wi-Fi only.

Push notifications are alerts from specific apps that relate to some kind of new information that is pushed to your device regardless of whether you are using the app or not. Although it’s not possible to disable all push notifications at once, it can be done on a per-app basis.

Many apps transfer cellular data in the background. This means that an app may download data when you're not using it.

: To turn off background updates for all apps, move the slider to the off position. To turn on background updates for individual apps, turn the slider to the on position and turn on the individual app switch to the desired position.