Trace threatening home phone calls

How to use Call Trace to provide legal evidence of harassing calls

Call Trace provides legal evidence of harassing calls to your number.

Call Trace

If you receive a threatening or harassing call:

Hang up immediately
Lift the receiver and listen for the dial tone. Select
*
57
to trace the last call to your line
If the call was life threatening, contact the police immediately. If not, the police suggest you trace three calls before contacting them
Be sure to note the date and time of each harassing call

How the police respond to Call Trace information:

Call Trace information is released to the police only. You will not be advised of the caller's number
If you receive nuisance hang-up calls, the police are not in a position to take action
The police will contact members of your household. They must be ready to press charges in order for the police to take action
If the Call Trace service is deemed by the police to be a prank or false claim, fines will be administered to the household that initiated the Call Trace service by the police department

Note:

Call Trace is not to be used as your only defence. If you feel your life is threatened, you must call the police and file an official report as your first line of action
Call Trace is effective even when the caller has blocked their name and number
If you need more help using Call Trace or require any additional information call the Calling Features Helpline at
1-800-663-8131
and follow the easy-to-use voice prompts

If Call Trace isn't working

If Call Trace isn't working, the most likely reason is that your phone is set to pulse
 instead of tone
. If touch tone is not activated, the system will not recognize your  * (star) commands. To fix this:

On your phone, look for a switch that allows you to set your phone to
pulse
or
tone
. The switch is typically located on the side of the phone, or sometimes on the bottom
Switch to
tone
Try using Call Tracing on another telephone in the home

Downloads

Did this article solve your problem?

Yes

Learn about accessibility at TELUS

Trace threatening home phone calls

Call Trace

If Call Trace isn't working

Downloads

Did this article solve your problem?

Related articles