Account voucher top-up for Prepaid mobility

You can make a payment to your TELUS Prepaid phone using a Prepaid Voucher PIN on your phone or online.

Use a Prepaid Voucher PIN online

1. Log in to your TELUS account
2. From the Overview tab, click Top up your account
3. Select Top-Up PIN and enter the 12 digit PIN in the space provided
4. Select Continue and wait for confirmation that your top-up was successful

Use a Prepaid Voucher PIN with My Account app

1. Log in to the TELUS My Account app
2. Select Top-up
3. Select Voucher
4. Select Top-up account
5. Enter the 12 digit PIN
6. Select Top-up now
7. Confirm details and submit

Use a Prepaid Voucher PIN with your phone

1. Call #123
2. Select 1 to top up and follow the prompts to enter the 12 digit PIN and wait for confirmation that your top-up was successful

Note: you may call 1-877-277-7745 from another device, you will need to enter your subscriber number and PIN before completing this process.