1. Why is TELUS making these changes?
As a response to retiree feedback and to address the need for more data, we are updating the current TELUS Wireless Ambassador program for Retirees (TWAR) as of November 13, 2020 to bring you the latest and greatest offers available to TELUS customers. This change provides our Community Ambassadors and Retirees with access to new offerings such as unlimited data plans, easy payment opportunities for new devices and Canada-US options to best suit your needs.
2. What are the details of the new program?
As of November 13, 2020, all new and existing members of our TELUS Wireless Ambassadors Retirees (TWAR) program can update their plan to the listed in-market,
non-promotional offer
or in store and receive 40 percent off their monthly rate plan.
3. When does the new program become available?
The opportunity to modify your current plan to any in-market,
non-promotional plan
will be available as of November 13, 2020 at 12am ET.
4. How do I switch to the new program?
If you would like to switch to any in-market, non-promotional plan and receive a 40 percent discount off your monthly rate plan, please email the Wireless Ambassadors team at wirelessretirees@telus.com and indicate that you would like to switch from your existing TELUS Wireless Ambassador plan for Retirees (TWAR).
See the complete list of available
plan options
that you can switch to.
5. What if I want to stay on my existing plan?
All current participants of the TELUS Wireless Ambassadors for Retirees (TWAR) program that wish to stay on their existing $30 and $40/1 GB plans can do so but the plans will not be available for sale to new retirees or for rate plan changes. If you wish to have no changes made to your current price plan, there is no further action required from you at this time, and you will continue to enjoy your current rate of $30 or $40.
6. What if I switch to the new program, but want to go back to my original plan?
Once you’ve migrated to our new TELUS Wireless Ambassadors for Retirees (TWAR) program, you are no longer eligible to switch back to your original price plan.
7. What happens to my current $300 device discount offer on hardware upgrades?
As of November 12, 2020 at 11:59pm ET, the option to purchase a device via the
retiree web store
and receive a $300 device bill credit will no longer be available. Removing the discount allows you to take advantage of the device discounts and Easy Payment financing options that the program didn’t give you access to prior to November 13, 2020.
8. I redeemed my $300 discount last year. Do I need to wait a full 24 months to be eligible to purchase a new device?
You do not need to wait to purchase a new device. If you are already enrolled in the new retiree program, you can immediately upgrade your device by going in store or logging in to
My TELUS
.
If you are still on the legacy retiree program, as of November 13, 2020 at 12am ET, you will have to email the Wireless Ambassador team at wirelessretirees@telus.com to switch from your existing plan to any
in-market non-promotional plan
.
After you’ve updated your plan, you will be eligible to go in store, visit
telus.com
, or log in to your
My TELUS
app to upgrade your device and take advantage of our Easy Payment or Certified Pre-Owned upgrade options.
9. What if I want to purchase a new device after November 13, 2020?
If you would like to purchase a new device as of November 13, 2020 at 12am ET, please email the Wireless Ambassadors team at wirelessretirees@telus.com to switch from your existing plan to any
in-market non-promotional plan
.
After you’ve updated your plan, you will be eligible to go in store, visit
telus.com
, or log in to your My TELUS app to upgrade your device and take advantage of our Easy Payment or Certified Pre-Owned upgrade options.
10. Can I purchase a new device and stay on my legacy plan?
If you would like to remain on your legacy TELUS Wireless Ambassadors for Retirees (TWAR) program, you will no longer be eligible for device upgrades through financing as of November 13, 2020. You can still purchase a new device outright by going in store or visiting
telus.com
.