How to set up your TELUS TV Digital Box Remote

: Flashes green once to acknowledge a button press on the TELUS Remote. Two flashes indicate success, three flashes indicate low battery and six flashes indicate an error. Continual flashing indicates that a firmware upgrade is in process.

: Illuminates solid white when the Google Assistant is activated and listening. Flashes white when the remote is in pairing mode.

: Allows you to change HDMI inputs when the TELUS Remote is used to control your TV.

: Wakes up the TELUS TV Digital Box or returns it to stand-by mode. Turns your TV power on or off when the TELUS Remote is being used to control your TV.

: Launches the Netflix application. Additional subscription may be required.

: Launches the TELUS On Demand catalogue.

: Launches the Amazon Prime Video application. Additional subscription may be required.

: Skip back 30 seconds.

: Opens a list of featured and applications and displays applications downloaded to the TELUS TV Digital Box

: Skip ahead 30 seconds.

: Returns you to the TELUS TV home screen.

: Press once to set a recording, twice to set a series recording and three times to cancel a recording. Press and hold to bring up the recordings manager to view existing and scheduled recordings.

:

: Confirms your selection. Wakes up the TELUS TV Digital Box from standby mode.

:

: Opens the full guide. Briefly press the guide button again to exit the guide.

: Increases/decreases the volume.

: Activates the Google Assistant and turns on the microphone. You can say commands like ‘What’s on now?’ to open the guide, ‘Go to channel 400’ to change channels or ‘Open Netflix’ to launch the Netflix application.

: Mutes/unmutes the volume.

: Tunes to the next/previous channel. When in the guide, acts as page forward/page back.

: Allows you to tune directly to a desired channel using the numbers 0-9.

: Returns you to the previously viewed channel.

: Brings up channel information and allows you to open the live guide, turn on closed captioning or described video (where available).

Your TELUS Remote is able to control your TELUS TV Digital Box using Infrared (IR) connectivity by default right out of the box.

For the most reliable connection, it is recommended to pair your TELUS Remote with your TELUS TV Digital Box using Bluetooth. Bluetooth connectivity has a longer working range than IR and does not require a direct line of sight between the remote and box. This gives you more freedom for where you place your TELUS TV Digital Box.

Bluetooth connectivity is also required for Google Assistant connectivity. Please see

Using your TELUS Remote and Google Assistant to control your TELUS TV Digital Box with your voice

for more information.

During the first-time installation or following a factory reset of your TELUS TV Digital Box, you will be prompted to pair your TELUS remote with your TELUS TV Digital Box via Bluetooth.

If you would like to unpair the Bluetooth connection between your TELUS Remote and your TELUS TV Digital Box, you can revert to IR connectivity. From the Home screen, navigate to and select .

Please note that Google Assistant will not function without a Bluetooth connection.

During the first-time installation or following a factory reset of your TELUS TV Digital Box, you will be given the option of controlling your TV’s power and volume using the TELUS remote.

At any point after the first-time installation, you can choose to control your TV using your TELUS Remote. From the screen, navigate to → → → and follow the steps on screen.

Follow the instructions below to connect your AV receiver or soundbar to your TELUS TV Digital Box remote

Pressing back on the remote control will exit programming mode at any time.

If the quick search instructions are unsuccessful in pairing your TELUS remote with your AV equipment, here are the detailed steps for manual code entry to

pair your TELUS TV Digital Box Remote with AV equipment

.

If you would no longer like your TELUS Remote to control your TV’s volume and power, you can unpair your remote.

The TELUS Remote will now control only the TELUS TV Digital Box, and not your TV’s volume and power.

At any point, you can choose to control your TV using your TELUS Remote again. From the screen, navigate to → → → and follow the steps on screen.

The TELUS TV Digital Box is equipped with Google Assistant. You can use your voice to control your TV, search for TV shows and movies, launch applications and more.

SImply press the button on your remote to activate the microphone. You will see the white LED on the remote activated and the Google Assistant interface on-screen.

Some of the Google Assistant functionality includes:

To use Google Assistant, your TELUS Remote must be paired to your TELUS TV Digital Box via Bluetooth. Please see

Pairing your TELUS TV Digital Box Remote with your TELUS TV Digital Box

for more information.

Your first troubleshooting step for the TELUS Remote should be to check the battery life. From the Home screen, navigate to → → → → . You will see ‘Full’, ‘Good’, ‘Fair’ or ‘Poor’. If you see ‘Poor’, you should replace the existing batteries with 2 new AAA batteries. You may also want to ensure that your batteries are seated firmly in their connectors and that the battery cover is secure.

The next troubleshooting step should be to ensure that the remote control firmware is up-to-date. From the Home screen, you can check for firmware updates by navigating to → → → → . If a firmware update is available, you will be able to download and install it by pressing the ‘OK’ button on your remote.

If your remote becomes unresponsive, try un-pairing and re-pairing the remote by following these steps:

To pair or unpair your TELUS Remote from your TELUS TV Digital Box, follow the steps above. To factory reset your TELUS Remote, please see below.

Once the white LED starts flashing, the factory reset is complete. You can now set up the TELUS Remote as detailed in the section above.

Here at TELUS, we’re committed to serving our customers as best as we can. To further support this, we have PDF versions of this support article in Punjabi, Simplified Chinese and Traditional Chinese below: