TELUS SmartHome Security 3G network upgrade

Schedule your network upgrade by contacting us. You can reach us through the exclusive direct line provided in our communications, or visit the

contact us

page and select > > > . You will find the phone number under .

Alternatively, fill out the form below to request a callback from a security specialist to discuss your options.

If you received a letter or any related communication from TELUS SmartHome Security, it’s crucial to update your security system as soon as possible. Call us today or fill out the form above, and one of our security experts will arrange for a technician to visit your location.

3G, or third generation, is a wireless communication technology used by major cellular carriers that enables mobile devices to access the internet. Since its introduction, newer technologies such as 4G, 4G LTE and 5G have emerged, offering even faster data transfer speeds worldwide. TELUS leverages these technology advancements in our security systems.

As older networks, including 3G, are phased out and shut down in some countries, upgrading your alarm system is vital to maintain communication with our monitoring centers. The industry is retiring the 3G network to focus on the more reliable 4G LTE (and even 5G) networks.

Upgrading your security system is essential to maintain uninterrupted connectivity. Delaying this upgrade could result in a complete loss of service and protection.

Our dedicated team of security specialists will offer personalized recommendations tailored to your current equipment set-up and specific needs.

When renewing on a three or five-year term, you may be eligible to receive waived installation fees and equipment subsidies

¹

.

Please contact us today to explore your options.

Upgrading your system will improve your security by ensuring your alarm system is connected to the most reliable LTE network. This ensures your property is protected at the highest level, with faster response times from emergency services if you need them.

You’ll gain access to enhanced smart home integrations, making it easier to manage your security alongside other devices. Plus, this upgrade prepares your system for future technology advancements, ensuring you stay protected as new innovations emerge.

Additionally, you’ll have access to exclusive deals on other services. For more information please read more about our products and services or to explore your

exclusive offers

.

If you do not upgrade your security system, this will prevent it from communicating with our Central Monitoring Station. Once the 3G network is retired, your security systems will lose all connectivity, leaving you without monitoring or connection to emergency services if needed.

We urge you to schedule your upgrade as soon as possible to prevent any service disruptions and ensure uninterrupted protection.

The 3G network will be shutting down by Spring 2025, so it's essential to upgrade before this date to guarantee that your security system remains fully operational and connected. The sooner you book, the more options you’ll have for choosing a date and time that fits your schedule.

During the transition, there should be no interruptions or risks to your security if you upgrade your system promptly. Upgrading before the 3G network shuts down will ensure that your security system remains fully operational and connected to our Central Monitoring Station.

We encourage you to schedule your upgrade as soon as possible to avoid any potential service impacts and to maintain uninterrupted protection.

Our team will work with you to find a security package and schedule an installation time that best suits your lifestyle and schedule. Installation times may vary based on your security setup, but it generally takes up to six hours.

On the day of installation, helping the technician identify the devices in your home will help speed up the process.

Once the installation is complete, the technician will walk you through all the features of your system, including how to arm and disarm it, as well as how to use the security mobile app. Ideally, everyone who will use the system regularly should be present for this important demonstration.

1. Customers must sign a new TELUS Security plan on a three-year or five-year contract to be eligible for equipment subsidies. Early termination fees apply. Services and installation charges may vary, depending on system configuration, equipment and services selected. Additional installation fees may apply for extra equipment. Equipment is TELUS-owned. Equipment must be returned in good condition upon cancellation of service; otherwise the replacement cost will be charged to the account.

TELUS, the TELUS logo and Let’s make the future friendly are trademarks of TELUS Corporation, used under license. All copyright for images, artwork and trademarks are the property of their respective owners.