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Business Support page.
Self-installation resources for the Smart Hub Indoor Unit (IDU) - ZTE MC8010CA
Step-by-step guide and FAQ to help you install your TELUS Smart Hub internet service.
How to set up your Smart Hub Indoor Unit (IDU): PDF guide
Follow the steps on
this PDF guide
to install your Smart Hub Indoor Unit (IDU) - ZTE MC8010CA.
Instructions on how to set up your Smart Hub Indoor Unit
For more information and tutorials on how to navigate through the Smart Hub Indoor Unit (IDU) - ZTE MC8010CA. Please visit the
Interactive Tutorials on the Smart Hub Indoor Unit Support page
or the
Smart Hub Installation user guide
.
Smart Hub Unit self-installation FAQ
Before installation
Do I need to have an internet connection before installation?
No. However, please note that if there is no TELUS cell phone coverage or poor cell phone reception at your location, the TELUS Indoor Smart Hub will not work or function properly. Please
contact us
to discuss alternative options.
How long does it take to complete the installation?
On average, it will take 20 to 30 minutes to install from start to finish
During installation
What do I do if the instructions are not clear?
Please re-read the
Smart Hub Installation user guide
. If you still have questions, please
contact us
for further assistance.
I did everything as instructed, but the service is not working (no internet, no Wi-Fi or slow internet). What should I do?
Please check that:
If you are unable to identify the issue, please
contact us
for further assistance.
After installation
How can I get support if my internet is slow or not working?
Please follow the instructions on our
Slow internet on Smart Hub page
. For complete post-installation connectivity troubleshooting topics, visit the
Smart Hub support page
.
I do not understand my first bill. How can I get answers to my questions?
You can find answers to first bill-related questions and more information on our
Your first Home Services bill from the TELUS page
.
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