TELUS Alexa Skill
Information on TELUS Skill and Alexa powered devices
What is the TELUS Alexa Skill?
TELUS Alexa Skill makes it simple and delightful for customers to check account balance, data usage, internet usage, travel products, current deals and add data or a roaming pass by using simple voice commands on Alexa app or Alexa-enabled devices.
Skill features
There are many handy and useful things that you can do with TELUS Alexa Skill. Here are some helpful features:
| Features | Things you can do | Example phrases |
|---|---|---|
| Data | Check your mobile data usage, check your Internet data usage, upgrade to Home unlimited Internet and purchase more mobile data. | - “What’s my mobile data usage for this month?” - “How much data do I have left this month?” - “Add a data top-up” |
| Billing | Check your total bill, find out when your bill is due, get details on your bill or if you feel your bill is high you can ask “why is my bill so high?” | - “What’s my December bill?” - “When is my bill due?” - “Why is my bill so high?” |
| Optik TV | Ask any question you have about your Optik TV account or services, such as how to self-install Optik, program your remotes or troubleshoot your TV. | - “How do I self-install Optik?” - “How do I set up my classic remote?” - “How do I troubleshoot my Optik TV?” - “How do I access Optik TV on a computer?” |
| Internet Services | Ask any question you have about your TELUS Internet Services, such as how to change your Wi-Fi name or password, check for service outages or how to complete an internet speed test. | - “How do I change my Wi-Fi network name?” - “How can I check for Internet Service outages?” - “How do I do an Internet speed test?” |
Troubleshooting features
| Features | Things you can do | Example phrases |
|---|---|---|
| Internet Troubleshooting | Get help solving your internet issues such as slow Wi-Fi, trouble browsing a website, Wi-Fi disconnections and no internet connection. | - “Why is my Wi-Fi slow?”- “Why am I not able to browse a website?”- “Why does my Wi-Fi keep disconnecting?”- “Why do I not have any internet? |
Getting started
Link TELUS Skill to your TELUS account
- Log in into your Alexa Amazon app or web portal
- Go to the Skills section
- Search for TELUS Skill
- Enable the link. This should take you to My TELUS
Note: You should receive a message informing you that the account has been successfully linked.
- You will receive an email containing a link that will allow you to configure the skill
FAQ
How do I check if my Alexa-enabled device is working?
When Alexa is activated (by saying ‘Alexa’) you should see a blue light. If the light is not visible then you either have a hardware issue or you need to check the power connection.
How do I check if my Alexa-enabled device is connected to internet?
Amazon has programmed their devices to give an educated feedback. For example, if the device is not connected to Wi-Fi, it will tell you so. You can also try asking Alexa the weather forecast and it should inform you of the weather in your city. If does not, go to the Alexa app or the Alexa web app and follow the steps to setup an Echo device.
How do I check if my TELUS account is linked to Alexa?
Say “Alexa, Open TELUS”
Your account is not linked if you hear this message: “ Welcome to TELUS. I can help you with current deals, contact TELUS and Help. To get the full experience, please link your TELUS account on Amazon Alexa web or app”
Your account is linked if you hear this message: "Welcome to TELUS. I can help you with billing, data, travel or current deals. What would you like to do?”
How can I confirm my data package or roaming pass was added successfully?
The TELUS Skill confirms the transaction on the Alexa/Echo device and sends you a confirmation message. If for whatever reason, you don’t get a confirmation message you can go to self-serve portal to check the status of your account. You will see if the data package or the roaming passes has been added to your account.