How do I check if my Alexa-enabled device is working?
When Alexa is activated (by saying ‘Alexa’) you should see a blue light. If the light is not visible then you either have a hardware issue or you need to check the power connection.
How do I check if my Alexa-enabled device is connected to internet?
Amazon has programmed their devices to give an educated feedback. For example, if the device is not connected to Wi-Fi, it will tell you so. You can also try asking Alexa the weather forecast and it should inform you of the weather in your city. If does not, go to the Alexa app or the Alexa web app and follow the steps to setup an Echo device.
How do I check if my TELUS account is linked to Alexa?
Say “Alexa, Open TELUS”
Your account is not linked if you hear this message: “ Welcome to TELUS. I can help you with current deals, contact TELUS and Help. To get the full experience, please link your TELUS account on Amazon Alexa web or app”
Your account is linked if you hear this message: "Welcome to TELUS. I can help you with billing, data, travel or current deals. What would you like to do?”
How can I confirm my data package or roaming pass was added successfully?
The TELUS Skill confirms the transaction on the Alexa/Echo device and sends you a confirmation message. If for whatever reason, you don’t get a confirmation message you can go to self-serve portal to check the status of your account. You will see if the data package or the roaming passes has been added to your account.
