Set up TELUS Skill
Link TELUS Skill to your TELUS account
- Log in into your Alexa Amazon app or web portal
- Go to the Skills section
- Search for TELUS Skill
- Enable the link. This should take you to My TELUS
Note: You should receive a message informing you that the account has been successfully linked. - You will receive an email containing a link that will allow you to configure the skill
Note: You can also go to telus.com/alexa to configure your skill.
Configure TELUS Skill on your Echo device
- Go to your Alexa Dashboard
- Choose the default account
- Choose your default phone number as your primary number for the TELUS Skill services. This number will be used to send SMS messages or for calls
- Choose your default home services number for the TELUS Skill services
- Contacts
- Use simple nick names to call or message from Echo devices
- 10 digits numbers are accepted for contacts
- Voice calls are free of charge in North America but require a TELUS Mobility account, etc.
- 911 calls are NOT supported
- Voice Pin
- A 4 digit pin is used to make any account change. For example, to add more data you will need a voice pin
Note: It is suggested that your voice-pin be kept private.
- A 4 digit pin is used to make any account change. For example, to add more data you will need a voice pin
Ways to use TELUS Skill on an Echo device
| Call |
|
| Data |
|
| Billing |
|
| Roaming passes |
|
Test your Echo device
Verify your Echo device is working
When Alexa is activated (by saying ‘Alexa’) you should see a blue light. If the light is not visible then you either have a hardware issue or you need to check the power connection.
Verify your Echo device is connected to the internet
Amazon has programmed their devices to give an educated feedback. For example, if the device is not connected to Wi-Fi, it will tell you so. You can also try asking Alexa the weather forecast and it should inform you of the weather in your city. If does not, go to the Alexa app or the Alexa web app and follow the steps to setup an Echo device.
Verify your TELUS Skill account is linked
Say “Alexa, Open TELUS”
Your account is not linked if you hear this message: “Welcome to TELUS. I can help you with current deals, contact TELUS and Help. To get the full experience, please link your TELUS account on Amazon Alexa web or app”
Your account is linked if you hear this message: "Welcome to TELUS. I can help you with billing, data, travel, current deals, call or message your friends. What would you like to do?”
Verify your data package or roaming pass was added successfuly
The TELUS Skill confirms the transaction on the Alexa/Echo device and sends you a confirmation message. If for whatever reason, you don’t get a confirmation message you can go to self-serve portal to check the status of your account. You will see if the data package or the roaming passes has been added to your account.
How to use a Skill
| Query | Say |
|---|---|
| Start the Skill | “Alexa, Ask TELUS” or “Alexa, Open TELUS” |
| Billing | "Alexa ask TELUS whats my bill" or "Alexa ask TELUS when is my bill due" |
| Data | "Alexa ask TELUS what's my data usage?" or "Alexa ask TELUS to add two GB of data" |
| Travel | "Alexa ask TELUS for roaming passes" or "Alexa ask TELUS that I am traveling to Spain, what are my options?" |
| Call | "Alexa ask TELUS to call mom" or "Alexa ask TELUS to call 416 123 1234" |
| Current deals | "Alexa ask TELUS what are the current deals“ |
| Help | Say HELP at anytime |
| Specific Help topic | “Help with Call” or “Help with message” or “Help with billing” etc. |
