Set-up and tips for travelling with your mobile device
Learn how to set up and use your mobile device with Easy Roam.
Ensure you’re covered with Easy Roam
Easy Roam covers more than 190 destinations worldwide. For one daily fee, Easy Roam gives you access to data from your monthly plan plus unlimited talk and text, so you can stay connected whenever you travel.
Note: Easy Roam and data top-ups are only available through self-serve, including My TELUS, text and the TELUS Virtual Assistant. Easy Roam and Data top-ups are not available through a TELUS Representative.
There are 2 easy ways to confirm your travel coverage.
1. Confirming travel coverage using My TELUS
Log in toonline or in the mobile app and visit the Travel section to confirm:
- If you have Easy Roam enabled on the subscriber(s) that will be travelling, and
- If your travel destination is covered by Easy Roam.
If you don’t have Easy Roam, enable it by searching for your destination and follow the instructions.
If you don’t have a My TELUS account, you canfor free.
2. Confirming travel coverage using a text message
Alternatively, you can text RATES to 7626 using the device(s) that you will be travelling with to check if Easy Roam is enabled. If you don’t have Easy Roam, text TRAVEL to 7626 and follow the steps to enable it. Texting to 7626 is free in Canada and while roaming, and it won’t activate the Easy Roam daily fee. It may take up to 30 seconds to receive a response from 7626.
Tip: Make sure you add Easy Roam to every device that will be travelling.
Visitfor more information about Easy Roam, including the destinations that are covered and key details about how Easy Roam works.
Visit ourfor additional help.
Turn data roaming on to use data and picture/video messaging outside of Canada
Data roaming is typically switched OFF by default in your mobile device’s settings. This setting must be switched on to use data with apps, including instant messaging (e.g. iMessage for iPhone and WhatsApp), browse the web and send or receive picture/video messages. To enable data roaming on your device, follow the device-specific instructions below.
iOS (Apple) devices:
- Select Settings
- Select Cellular
- Select Cellular Data Options
- Toggle Data Roaming ON. It will appear green when data roaming is enabled
- Select Settings
- Select Network and Internet
- Select Mobile Network
- Toggle ON Roaming - Connect to data services when roaming
BlackBerry 10 devices:
- Select Settings
- Select Network Connections
- Select Mobile Networks
Monitor your data usage and add a data top-up if you need more
View your monthly data usage in the My TELUS mobile app or by logging intoand going to the usage section. Remember you can always do this to monitor your data usage while travelling as well, since using the My TELUS mobile app or My TELUS online will not use any of your monthly data.
Adding more data:
If you think you will need more data to use with Easy Roam, you can easily add ausing the My TELUS mobile app or . You can also do this while travelling if you end up reaching your monthly data limit, so you don’t have to worry if you end up using more data than you expected.
Data usage notifications:
You’ll continue to receive the same data usage notifications you’re used to getting at home while travelling with Easy Roam. This includes the amount of your monthly data used and if you’ve incurred any additional data charges from exceeding the data in your monthly plan. You can check your data notification settings by logging intoonline, going to the Usage section and selecting Data Manager.
If you’re not using Easy Roam, you can still manage the notifications you receive for the data included in your roaming pass and any additional roaming data charges by using Data Manager inonline.
Data notifications will be sent by text message to all devices on the account by default, but message preferences can also be set to receive notifications via email by using Data Manager in My TELUS.
Note: Easy Roam, Canada-US plans and roaming passes do not cover you on cruise ships or in-flight. Usage on cruise ships or in-flight will be charged at $0.75 per text, $7.00 per minute and data usage will be blocked.
Receive notifications when arriving at your destination
Welcome notifications sent to the device(s) that are roaming
When you arrive in another country, you will receive a welcome message. This message will confirm one of the following depending on how your mobile device is setup:
- If you have Easy Roam (as long as your destination is included in Easy Roam)
- If you have a Canada-US plan (US destinations only)
- If you have a roaming pass, or
- If you’re not covered and will be subject to pay-per-use rates.
This message is sent as a text message to the user of the device that is roaming in another country. You will not be charged for receiving this message, and it will not activate the Easy Roam daily fee.
For instant help while travelling, such as confirming what travel rates apply to you, how to turn data roaming on/off and how to make calls, simply text HELP to 7626 for free. This will not activate the Easy Roam daily fee either.
Welcome email notification sent to the account owner
To ensure the account owner is aware of any potential roaming charges when any device on the account is roaming in another country, the welcome message is also sent as an email to the account owner.
- If you have My TELUS, then the welcome email notification will be sent to the email address that is used to log in to My TELUS
- If your mobility account has multiple My TELUS users with their profile and login credentials, then the welcome email notification will be sent to the email address of the My TELUS profile with Owner access. For more information, visit the support article:
- If you wish to change the email address that the welcome email is sent to, then you can change the email address in My TELUS. For more information, visit the support article:
- If you do not have an email address associated with your mobility account, you can for My TELUS for free
Know when roaming charges start to apply
If you leave Canada and data roaming is switched on in your mobile device’s settings, then roaming charges will most likely apply. This is because most devices regularly consume data through apps that run in the background and features used by apps, like location services. You have the option to switch data roaming off in your mobile device’s settings before travelling if you prefer to avoid roaming charges. If you’re just looking to make calls and send texts, this is a great way to avoid unexpected data charges.
To learn more about managing your device’s data roaming settings, see the section above about turning on data roaming.
If Easy Roam is enabled on your mobile device:
- The daily fee will automatically activate if you use data, send a text, make or receive a call in the US or one of the 190+ International destinations that are covered.
- Once activated, you get access to your monthly rate plan for 24 hours from the time you first use data, send a text and make or receive a call.
- If you don’t want to use Easy Roam the next day, then you must turn data roaming off in your mobile device’s settings before a new 24 hour period begins. This will ensure you won’t be accidentally charged for another day. Since incoming texts won’t activate Easy Roam, just refrain from making or answering calls and sending texts to avoid activating Easy Roam again.
For more information about how you will be charged while travelling, visit the support article:.
Confirm the mobile network coverage for your destination
To confirm the mobile network coverage for your destination, view the support article:.
If you’re having difficulty with your service while travelling
If you’re having trouble getting your device to work, see the troubleshooting tips in the support article:.
Learn how to make calls and send texts while travelling
To get help on how to make calls or send texts while travelling in the US or abroad, view the support article:
An important tip about iMessage and instant messaging apps:
iMessage on iPhone (e.g. when you receive blue messages from other iPhone users) and other instant messaging apps (e.g. WhatsApp) use data, and not text messages. If you continue to use iMessage or instant messaging without enough data in either your monthly rate plan for Easy Roam or roaming pass then additional data charges will apply.
What to expect when you return home
Once you return to Canada, you will receive a welcome back SMS notification to confirm you are no longer roaming. At this time you may be wondering how much you’ve spent on roaming and what exactly will show up on your bill. At this time it is not possible to confirm your final roaming charges until you receive this summary in your applicable monthly bill. If your trip spanned more than one bill cycle, then the applicable roaming charges will appear on all bills covering the period when you were travelling and using your device.
For more information on what to expect on your bill, visit the support article:.
If you were travelling with Easy Roam, you don't need to remove it from your account. You will only be charged when you use your device while roaming, so you can keep it on your account for your next trip.
If you’re ever using your device in Canada while close to the US border, you can get tips on how to avoid accidental roaming charges by viewing the support article:.
If you’re using a Canada-US rate plan
If you’re on a Canada-US rate plan, you can find the important details in the support article:
Travelling to a destination not covered by Easy Roam
If Easy Roam does not cover the destination you are travelling to, then you can purchase an Explorer roaming pass by visiting thetravel section or using the My TELUS mobile app. If you don’t want to purchase an Explorer roaming pass, you can use pay-per-use rates.
Note: Without any travel coverage, pay-per-use charges can add up quickly. You should turn data roaming OFF in your device settings if you are travelling without coverage to avoid surprise charges.
You can confirm the applicable pay-per-use rates by searching your travel destination atand referring to the information near the bottom of the page.
Information for TELUS Prepaid customers
Using your device outside of Canada is only available to monthly subscription customers. If you are on a prepaid plan and are interested in roaming then you will need to upgrade to a monthly service. Please visit ourfor more information on our different options.