Set-up and tips for travelling with your mobile device
Learn how to set up and use your mobile device with Easy Roam.
Please note that this is an online-only task that can easily be done using either My TELUS online or the app.
Ensure you’re covered with Easy Roam
covers more than 200 destinations worldwide. For one daily fee, Easy Roam gives you access to data from your monthly plan plus unlimited talk and text, so you can stay connected whenever you travel.
: Easy Roam and data top-ups are only available through self-serve, including My TELUS, text and the TELUS Virtual Assistant. Easy Roam and Data top-ups are not available through a TELUS Representative.
There are 2 easy ways to confirm your travel coverage.
Turn data roaming on to use data and picture/video messaging outside of Canada
Data roaming is typically switched OFF by default in your mobile device’s settings. This setting must be switched on to use data with apps, including instant messaging (e.g. iMessage for iPhone and WhatsApp), browse the web and send or receive picture/video messages. To enable data roaming on your device, follow the device-specific instructions below.
iOS (Apple) devices
Cellular Data Options
Data Roaming ON
. It will appear green when data roaming is enabled
Network and Internet
Roaming - Connect to data services when roaming
BlackBerry 10 devices
Monitor your data usage and add a data top-up if you need more
. You can also do this while travelling if you end up reaching your monthly data limit, so you don’t have to worry if you end up using more data than you expected.
Data usage notifications
You’ll continue to receive the same data usage notifications you’re used to getting at home while travelling with Easy Roam. This includes the amount of your monthly data used and if you’ve incurred any additional data charges from exceeding the data in your monthly plan. You can check your data notification settings by logging into
Data notifications will be sent by text message to all devices on the account by default, but message preferences can also be set to receive notifications via email by using Data Manager in
: Easy Roam, Canada-US plans and roaming passes do not cover you on cruise ships or in-flight. Usage on cruise ships or in-flight will be charged at $0.75 per text, $7.00 per minute and data usage will be blocked.
Receive notifications when arriving at your destination
Welcome notifications sent to the device(s) that are roaming
When you arrive in another country, you will receive a welcome message. This message will confirm one of the following depending on how your mobile device is setup:
If you have Easy Roam (as long as your destination is included in Easy Roam)
If you have a Canada-US plan (US destinations only)
If you have a roaming pass, or
If you’re not covered and will be subject to pay-per-use rates.
This message is sent as a text message to the user of the device that is roaming in another country. You will not be charged for receiving this message, and it will not activate the Easy Roam daily fee.
For instant help while travelling, such as confirming what travel rates apply to you, how to turn data roaming on/off and how to make calls, simply text HELP to 7626 for free. This will not activate the Easy Roam daily fee either.
Welcome email notification sent to the account owner
To ensure the account owner is aware of any potential roaming charges when any device on the account is roaming in another country, the welcome message is also sent as an email to the account owner.
If you have
, then the welcome email notification will be sent to the email address that is used to log in to
If your mobility account has multiple
users with their profile and login credentials, then the welcome email notification will be sent to the email address of the
profile with Owner access. For more information, visit the support article:
If you leave Canada and data roaming is switched on in your mobile device’s settings, then roaming charges will most likely apply. This is because most devices regularly consume data through apps that run in the background and features used by apps, like location services. You have the option to switch data roaming off in your mobile device’s settings before travelling if you prefer to avoid roaming charges. If you’re just looking to make calls and send texts, this is a great way to avoid unexpected data charges.
To learn more about managing your device’s data roaming settings, see the section above about turning on data roaming.
If Easy Roam is enabled on your mobile device:
The daily fee will automatically activate if you use data, send a text, make or receive a call in the US or one of the 200 International destinations that are covered
Once activated, you get access to your monthly rate plan until 11:59pm in the time zone you are travelling in from the time you first use data, send a text and make or receive a call
If you don’t want to use Easy Roam the next day, then you must turn data roaming off in your mobile device’s settings before 11:59pm in the time zone you are travelling in. This will ensure you won’t be accidentally charged for another day. Since incoming texts won’t activate Easy Roam, just refrain from making or answering calls and sending texts to avoid activating Easy Roam again
For more information about how you will be charged while travelling, visit the support article:
An important tip about iMessage and instant messaging apps
iMessage on iPhone (e.g. when you receive blue messages from other iPhone users) and other instant messaging apps (e.g. WhatsApp) use data, and not text messages. If you continue to use iMessage or instant messaging without enough data in either your monthly rate plan for Easy Roam or roaming pass then additional data charges will apply.
What to expect when you return home
Once you return to Canada, you will receive a welcome back SMS notification to confirm you are no longer roaming. At this time you may be wondering how much you’ve spent on roaming and what exactly will show up on your bill. At this time it is not possible to confirm your final roaming charges until you receive this summary in your applicable monthly bill. If your trip spanned more than one bill cycle, then the applicable roaming charges will appear on all bills covering the period when you were travelling and using your device.
For more information on what to expect on your bill, visit the support article:
If you were travelling with Easy Roam, you don't need to remove it from your account. You will only be charged when you use your device while roaming, so you can keep it on your account for your next trip.
If you’re ever using your device in Canada while close to the US border, you can get tips on how to avoid accidental roaming charges by viewing the support article:
and referring to the information near the bottom of the page.
Information for TELUS Prepaid customers
Using your device outside of Canada is only available to monthly subscription customers. If you are on a prepaid plan and are interested in roaming then you will need to upgrade to a monthly service. Please visit our