Set-up and tips for travelling with your mobile device

covers more than 200 destinations worldwide. For one daily fee, Easy Roam gives you access to data from your monthly plan plus unlimited talk and text, so you can stay connected whenever you travel.

: Easy Roam and data top-ups are only available through self-serve, including My TELUS, text and the TELUS Virtual Assistant. Easy Roam and Data top-ups are not available through a TELUS Representative.

There are 2 easy ways to confirm your travel coverage.

Log in to

My TELUS

online or in the mobile app and visit the section to confirm:

If you don’t have Easy Roam, enable it by searching for your destination and follow the instructions.

If you don’t have a account, you can

create an account

for free.

Alternatively, you can text to using the device(s) that you will be travelling with to check if Easy Roam is enabled. If you don’t have Easy Roam, text to and follow the steps to enable it. Texting to is free in Canada and while roaming, and it won’t activate the Easy Roam daily fee. It may take up to 30 seconds to receive a response from .

: Make sure you add Easy Roam to every device that will be travelling.

Visit

telus.com/travel

for more information about Easy Roam, including the destinations that are covered and key details about how Easy Roam works.

Visit our

Easy Roam FAQ page

for additional help.

Data roaming is typically switched OFF by default in your mobile device’s settings. This setting must be switched on to use data with apps, including instant messaging (e.g. iMessage for iPhone and WhatsApp), browse the web and send or receive picture/video messages. To enable data roaming on your device, follow the device-specific instructions below.

:

:

:

View your monthly data usage in the or by logging into

My TELUS

and going to the usage section. Remember you can always do this to monitor your data usage while travelling as well, since using the or will not use any of your monthly data.

:

If you think you will need more data to use with Easy Roam, you can easily add a

data top-up

using the or

My TELUS online

. You can also do this while travelling if you end up reaching your monthly data limit, so you don’t have to worry if you end up using more data than you expected.

:

You’ll continue to receive the same data usage notifications you’re used to getting at home while travelling with Easy Roam. This includes the amount of your monthly data used and if you’ve incurred any additional data charges from exceeding the data in your monthly plan. You can check your data notification settings by logging into

My TELUS

online, going to the section and selecting .

If you’re not using Easy Roam, you can still manage the notifications you receive for the data included in your roaming pass and any additional roaming data charges by using in

My TELUS

online.

Data notifications will be sent by text message to all devices on the account by default, but message preferences can also be set to receive notifications via email by using Data Manager in .

: Easy Roam, Canada-US plans and roaming passes do not cover you on cruise ships or in-flight. Usage on cruise ships or in-flight will be charged at $0.75 per text, $7.00 per minute and data usage will be blocked.

When you arrive in another country, you will receive a welcome message. This message will confirm one of the following depending on how your mobile device is setup:

This message is sent as a text message to the user of the device that is roaming in another country. You will not be charged for receiving this message, and it will not activate the Easy Roam daily fee.

For instant help while travelling, such as confirming what travel rates apply to you, how to turn data roaming on/off and how to make calls, simply text HELP to 7626 for free. This will not activate the Easy Roam daily fee either.

To ensure the account owner is aware of any potential roaming charges when any device on the account is roaming in another country, the welcome message is also sent as an email to the account owner.

If you leave Canada and data roaming is switched on in your mobile device’s settings, then roaming charges will most likely apply. This is because most devices regularly consume data through apps that run in the background and features used by apps, like location services. You have the option to switch data roaming off in your mobile device’s settings before travelling if you prefer to avoid roaming charges. If you’re just looking to make calls and send texts, this is a great way to avoid unexpected data charges.

To learn more about managing your device’s data roaming settings, see the section above about turning on data roaming.

If Easy Roam is enabled on your mobile device:

For more information about how you will be charged while travelling, visit the support article:

Understanding how you will be charged for roaming

.

To confirm the mobile network coverage for your destination, view the support article:

Mobile network coverage map for international travelling

.

If you’re having trouble getting your device to work, see the troubleshooting tips in the support article:

Troubleshoot mobile device issues while travelling

.

To get help on how to make calls or send texts while travelling in the US or abroad, view the support article:

Make a call or send a text when travelling

:

iMessage on iPhone (e.g. when you receive blue messages from other iPhone users) and other instant messaging apps (e.g. WhatsApp) use data, and not text messages. If you continue to use iMessage or instant messaging without enough data in either your monthly rate plan for Easy Roam or roaming pass then additional data charges will apply.

Once you return to Canada, you will receive a welcome back SMS notification to confirm you are no longer roaming. At this time you may be wondering how much you’ve spent on roaming and what exactly will show up on your bill. At this time it is not possible to confirm your final roaming charges until you receive this summary in your applicable monthly bill. If your trip spanned more than one bill cycle, then the applicable roaming charges will appear on all bills covering the period when you were travelling and using your device.

For more information on what to expect on your bill, visit the support article:

Understanding roaming charges on your bill

.

If you were travelling with Easy Roam, you don't need to remove it from your account. You will only be charged when you use your device while roaming, so you can keep it on your account for your next trip.

If you’re ever using your device in Canada while close to the US border, you can get tips on how to avoid accidental roaming charges by viewing the support article:

Understanding how you will be charged for roaming

.

If you’re on a Canada-US rate plan, you can find the important details in the support article:

Canada-US Plan: Frequently asked questions

.

If Easy Roam does not cover the destination you are travelling to, then you can purchase an Explorer roaming pass by visiting the

My TELUS

travel section or using the mobile app. If you don’t want to purchase an Explorer roaming pass, you can use pay-per-use rates.

: Without any travel coverage, pay-per-use charges can add up quickly. You should turn data roaming OFF in your device settings if you are travelling without coverage to avoid surprise charges.

You can confirm the applicable pay-per-use rates by searching your travel destination at

telus.com/travel

and referring to the information near the bottom of the page.

Using your device outside of Canada is only available to monthly subscription customers. If you are on a prepaid plan and are interested in roaming then you will need to upgrade to a monthly service. Please visit our

rate plan page

for more information on our different options.