TELUS Relay Service

TELUS Relay Service (TRS) enables clients who are deaf, hard of hearing or experience difficulty with speech, and who use a Teletypewriter (TTY), to communicate with standard telephone users. TRS is available 24 hours a day, 7 days a week.

There is no charge for using the TRS to place local calls.

Calls placed through the TRS are also entirely confidential. TELUS Relay agents are professionally trained and follow a strict code of ethics. No record of conversation content is retained.

There are 3 different access numbers, depending on the type of call you’d like to make.

A person who is deaf, hard of hearing or speech impaired uses a TTY to type his or her conversation to a TELUS Relay agent, who then reads the typed conversation to the other party. The TELUS Relay agent then types the other party’s spoken words back to the TTY user.

Standard telephone users and TELUS Mobility users can easily initiate calls to TTY users using the TELUS Relay Service. A TELUS Relay agent will type your spoken words to the TTY user and read back their replies.

Applicable long-distance and/or directory assistance charges apply for incoming and outgoing calls. If using a mobile phone to access TRS, airtime rates apply.

If you can speak clearly but must use a TTY to see what the other person is saying, you may request Voice Carry Over (VCO). VCO allows you to speak for yourself, while the TELUS Relay agent will type what the person says to you.

If you can hear but must use a Teletypewriter (TTY) to type what you need to say, you may request Hearing Carry Over (HCO). HCO allows you to hear what the other party is saying while the TELUS Relay agent speaks for you by reading what you type to the other person.

Please note that you will be communicating via only text until the agent gets the person you are calling on the line.