billing information spoofing campaign

How to spot suspicious emails and protect yourself from fraudsters

Recently, some TELUS customers have received phishing emails, designed to look like a request from TELUS to provide or update their billing information or make a payment on an overdue bill. These emails are part of a phishing campaign designed to trick users into sharing personal information by clicking on a malicious link included in the body of the email. Pretending to be from a company you know and trust and suggesting something bad may happen if you do not follow through (late charges, suspension of service) are typical methods fraudsters use to try pressuring people into taking action before checking the email is from a safe and trusted source.

Please note that TELUS never sends emails or texts to customers asking them for their password or payment information.

Did this article solve your problem?


Related articles

Promotion expiry on your Home Services bill

Information on the promotion expiry on your Home Services bill

Identity theft and fraud

What to do if you’re the victim of identity theft or fraud

Learn about accessibility at TELUS