TELUS Mobility vacation suspension

Learn about the steps to pausing your Mobility service while you’re out of the country for 1 month or longer.

Want to keep using your Mobility service while on vacation?

What is vacation suspension?

Am I eligible for vacation suspension?

How long can I put my service on vacation suspension?

You can put your Mobility plan on hold for a minimum of 1 month up to a maximum of 6 months, once per year. A month, for the purposes of a vacation suspension is considered to be 30 days. 

For example: November 13 to December 13 is 30 days apart and would be considered a valid request. However, February 1 to March 1 is only 28 days apart (29 days in a leap year) and would not be considered a valid suspension request. 

Note
: While travelling, you will not be able to send or receive text messages or calls, or use cellular data while on vacation suspension.  

If you prefer to use your phone while travelling, stay connected with Easy Roam
.

For longer trips to the U.S., browse our Canada-U.S. plans
 for unlimited roaming.

Is there a charge?

How do I request a suspension of my service?

What if I return home early?

Will my plan or promotions be impacted?

Chargeable add-ons such as Voicemail 25, Call Forwarding and Long Distance will not work during vacation suspension and will not be charged
Add-ons such as Extended Warranty products, Stream+ and TELUS Online Security will continue to be charged and will remain active during vacation suspension
Government 911 fees will continue to apply during the suspension period
If a loyalty or promotional feature was added to your Mobility service at some point by an agent for a discounted price, the feature will continue to be charged for, and at the full price during vacation suspension. Examples of this could include extra minutes, or Voicemail to Text
- Note
  : If you would rather remove these features instead, you can
  contact us
  to do so. However, we will not be able to add them back once your vacation suspension period is over. You can review your plan information, including add-ons and promotions by using
  My TELUS

Note
: While your Mobility service is suspended, you will not be able to access your mobile voicemail inbox.

Begin a vacation suspension

Please log in to start this processLog in

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TELUS Mobility vacation suspension

Want to keep using your Mobility service while on vacation?

What is vacation suspension?

Am I eligible for vacation suspension?

How long can I put my service on vacation suspension?

Is there a charge?

How do I request a suspension of my service?

What if I return home early?

Will my plan or promotions be impacted?

Begin a vacation suspension

Please log in to start this process

Did this article solve your problem?

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Understanding how you will be charged while travelling

Learn about roaming charges, how to avoid unexpected roaming charges while travelling or near the US border, and information for travelling across Canada

Set-up and tips for travelling with your mobile device

Learn how to set up and use your mobile device with Easy Roam.