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TELUS Home Service vacation suspension

Learn about the steps to pausing your Internet and Home Phone services while you’re out of the country for 1 month or longer.

Want to keep using your Mobility service while travelling?

For longer trips to the U.S., browse our Canada-U.S. plans for unlimited roaming with data, talk and texts and keep your Canadian phone number. 

If you’d prefer to continue service while travelling, stay connected with Easy Roam® and add it for free by texting “ROAM” to “7626”. 

For a daily fee, Easy Roam has you covered in the U.S. and in 200+ international destinations.

Explore our Canada-U.S. plans

What is vacation suspension?

Am I eligible for a vacation suspension?

Is there a charge?

How long can I put my service on vacation suspension?

Will my SmartHome Security system still work?

Can I check my Home Phone voicemail while I’m away?

Will I have access to my telus.net email?

What happens if I come back early and want to cancel my vacation suspension?

I received a free gift or discounted pricing when I signed up. Will I be charged a cancellation fee?

Will my plan or promotions be impacted?

How do I suspend my service?

Start your request for a vacation suspension

Please log in to start this process
You will need to be logged in to My TELUS before you can start your request. Once you log in, you will be directed back to this page, where you’ll see a form in place of this message. Please fill out and submit the form to request a vacation suspension.
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Set-up and tips for travelling with your mobile device

Learn how to set up and use your mobile device with Easy Roam.

Understanding how you will be charged while travelling

Learn about roaming charges, how to avoid unexpected roaming charges while travelling or near the US border, and information for travelling across Canada

TELUS Mobility vacation suspension

Learn about the steps to pausing your Mobility service while you’re out of the country for 1 month or longer.

Learn about accessibility at TELUS