TELUS Home Assistant Skill for Amazon Alexa User Terms

Effective as of September 10, 2020

Welcome to the TELUS Home Assistant Skill for Amazon Alexa (“Skill”). By using the Skill you are agreeing to comply with these user terms (“Terms”). Use of the Skill is also governed by TELUS’ Privacy Policy, as seen on

The Terms apply to your use of the Skill on Amazon Alexa service (“Alexa Service”) on any Alexa-enabled device (“Alexa Device”) through the Amazon Alexa application. You must accept terms and conditions from Amazon, including the Alexa Service, Alexa-enabled devices such as Amazon Echo, and the Amazon Alexa application (collectively the “Amazon Terms”) before using the Skill. The Terms are not intended to replace any other agreement that may apply in connection with the Alexa Service, or any TELUS service.

As you read through the Terms, please note that: “we” and “TELUS” refers to TELUS Communications Inc., and “you” and “your” refers to the TELUS customer who is responsible for using the Skill.

In order to be eligible to use the Skill you must: (a) be a customer with an eligible TELUS service and a TELUS My Account profile; (b) subscribe to Alexa Service; (c) have an Alexa Device and an internet connection; (d) connect the Alexa Device to the eligible TELUS service account(s) (“Account”); and (e) enable and configure the Skill on the Alexa App. If your circumstances change and you no longer satisfy all the eligibility requirements immediately above, you will no longer be eligible to use the Skill and we may terminate your access to the Skill without notice to you.

Skill features
The Skill allows you to use the Alexa Device through the Alexa Service to access and control your TELUS products and services. For example, the Skill may allow you to: (a) change the channel on your Optik TV; (b) search for content or transport control on your Optik TV, such as play, pause, fast-forward and rewind; (c) check internet connectivity on your TELUS modem; (d) manage subscriber profiles and usage on TELUS Wi-Fi; (e) open and lock windows and doors linked to TELUS SmartHome Security; or (f) turn on and off devices such as lightbulbs or thermostats connected to TELUS SmartHome Security. From time to time, TELUS may add to, modify or delete the features or functionality available through the Skill without notice to you. By enabling the Skill, you are authorizing TELUS to share with Amazon the information requested from TELUS and/or to perform the actions communicated to TELUS. For example, if you use the Alexa Service to search for content on Optik TV, you authorize TELUS to share information about that content withAmazon, or if you ask Alexa to turn the lights off, you authorize TELUS to release the current status of your lights to Amazon, and Alexa Service may report back that your lights are already off.

Your communications
To use the Skill, you will say commands and ask questions aloud to access the Alexa Service, and you will receive responses aloud from Alexa Service. Any communication to TELUS via the Skill will be treated by TELUS as a communication authorized by you, and any communication from TELUS via the Skill in response to a request received from the Alexa Device will be treated by TELUS as a communication to you. Amazon will turn your communications with TELUS into an Alexa Service interaction (“Interaction”) which will then be retained and used by Amazon. The retention and use of the Interaction will be subject to the Amazon Terms and Amazon’s privacy policy. Consult your agreements with Amazon for further details. Your communications with TELUS via the Skill are also subject to TELUS’ Privacy Commitment. For details about the TELUS Privacy Commitment, please visit

We did not develop the Alexa Service or the Amazon Alexa Application, nor did we manufacture an Alexa Device. It is possible that Alexa Service will not hear you correctly, will incorrectly translate what you said, or even say something to you different than what we asked it to say. By enabling the Skill, you understand and agree that TELUS is not responsible for inaccuracies in your communications and Interaction with TELUS via the Skill.

Your rights and responsibilities
You may use the Skill for your own personal and non-commercial use only. We and our licensors own all proprietary rights in the Skill. You do not have any right to the Skill apart from the right to use the Skill in accordance with the Terms. In particular, you understand and agree that: (i) you are not permitted to resell, copy, or distribute the Skill or Amazon applications for any commercial purposes or use the Skill or Amazon applications in any other manner inconsistent with the Terms; (ii) you are not permitted to duplicate, transfer, copy or distribute any part of the Skill or Amazon applications in any medium without our prior written authorization; (iii) you are not permitted to reverse engineer, alter or modify any part of the Skill or Amazon applications; and (iv) you will otherwise comply with the Terms.

You are responsible for all communications and Interaction with TELUS via the Skill and for anyone who uses the Skill to manage your Account(s). To prevent unauthorized use, you must maintain the confidentiality of the passwords and/or other identification methods that you use to access the Skill.

The Skill is provided to you free of charge. However, you may incur data charges under your mobility or internet service plan associated with an internet connection when you enable, configure and/or use the Skill.

We may make changes to or remove the Skill at any time and we may update, make changes to or introduce new terms at any time. Before we make any changes, we will give you at least thirty (30) days’ written notice, by bill message, text message or email. The notice will include a copy of the new term(s) or of the new and former versions of the modified term(s), the date that the change will occur, and a description of your rights (if applicable and as required by law). By continuing to use the Skill, you agree to these changes. If you are not happy with any of these changes, you do not have to continue to use the Skill.

The Skill is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, legal warranties and conditions (implied or statutory) do not apply to the use of the Skill.

Other details
Except as expressly stated herein, the Terms constitute the entire agreement between you and TELUS with respect to the Skill. If any of these terms cannot be enforced by any court or other authority, we will delete the offending term from the Terms, and it will not affect the remainder of these terms.

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