TELUS Home Assistant on Amazon Alexa for Optik TV
Control your Optik PVR and Wireless Digital Boxes with your voice using Amazon Alexa.
What is TELUS Home Assistant?
TELUS Home Assistant Skill on Amazon Alexa gives you hands-free voice control of your Optik PVR and Wireless Digital Boxes, so you can manage your entertainment experience with your voice.
Don’t have Optik TV?
View our packages
and sign up today.Supported devices
Any Amazon Alexa enabled device, including:
- Amazon Echo Studio (new)
- Amazon Echo Show 10 (new)
- Amazon Echo Show 8 (new)
- Amazon Echo Show 5
- Amazon Echo (all generations)
- Amazon Echo dot (all generations)
- Third party speakers integrated with Amazon Alexa (e.g. Sonos and Portal)
Don’t have an Alexa device? Find out if your phone or tablet can be enabled with the Amazon Alexa by visiting
device support
.Getting started
Once your Alexa device is set up, follow these steps to link it to TELUS Home Assistant and start using voice to control your Optik PVR and Wireless Digital Boxes.
Need help setting up your Amazon device? Visit the
Alexa device help
page. - Download the Amazon Alexa app on your compatible mobile device andlog in to your Amazon accounton a compatible web browser. Sign up in case you don't have an account
- Open the hamburger menu (shown below) located at the bottom right corner on your home screen
- Go toSkills and games
- Tap the magnifying glass icon and search for "TELUS Home Assistant"
- Select the search result that says TELUS Home Assistant “Alexa Pause”, and click onEnable to use
- You will be directed to the My TELUS login page. Log in using your My TELUS username and password, and selectAllow. Don't have a My TELUS account?Register for one here
- Go to your Optik TV and browse to theSystem informationin the settings menu
- Locate theClient IDat the bottom of the page
- On the Alexa app on your mobile device, review the TELUS Terms of Service & Privacy Policy. SelectAllow
- Choose the Amazon Alexa device you want to connect your digital box to and selectLink devices
- After Alexa automatically searches for devices in your house, use the code on Channel 9098 to identify the Optik TV box on the Alexa app, and give your Optik TV box a nickname
- Choose the Optik TV serial number that matches the one found on Channel 9098 to connect
Pro-tip
: Keep your Optik TV box nickname short and simple. This is how you will tell Amazon which digital box to command. For example, nickname one box "Living room TV" and another "Bedroom TV" and say, "Alexa, search for Stranger Things on Living room TV
."Commands for your Optik TV
Try the following voice commands:
Change channel by name or number:
- "Alexa, tune to CNN on ‹device nickname›"
- "Alexa, change to channel 101 on ‹device nickname›"
Search by title or actor:
- "Alexa, show me Westworld series on ‹device nickname›"
- "Alexa, show me Tom Cruise movies on ‹device nickname›"
Open apps, guide and recordings:
- "Alexa, open Netflix on ‹device nickname›"
- "Alexa, launch Youtube on ‹device nickname›"
- "Alexa, open Guide on ‹device nickname›"
- "Alexa, go to recordings/DVR on ‹device nickname›"
Note
: Once you launch an app, you must use your remote to navigate.Play, pause, stop, rewind and fast-forward by duration:
- "Alexa, pause ‹device nickname›"
- "Alexa, rewind by 10 minutes on ‹device nickname›"
- "Alexa, fast-forward by 60 seconds on ‹device nickname›"
Get recommendations:
- "Alexa, go to what to watch on ‹device nickname›"
- "Alexa, launch on now on ‹device nickname›"
Volume control:
- "Alexa, mute ‹device nickname›"
- "Alexa, unmute ‹device nickname›"
- "Alexa, increase volume by 3 points on ‹device nickname›"
- "Alexa, decrease volume by 5 on ‹device nickname›"
Did you know?
By enabling the TELUS Home Assistant Skill on Alexa, your Smart Home Security will be connected as well, allowing you to control your Smart Home Security devices hands-free. Visit the
TELUS Home Assistant for SmartHome Security
page to learn more.You can ask Alexa about your TELUS Mobility and Home Solutions accounts by enabling the TELUS Action. For example, ask Alexa about your bill. Visit the
TELUS Skill
page to learn more. Known issues
Below is a list of known issues with TELUS Home Assistant that we are working on resolving. If your issue is not covered below, please visit the
Neighborhood community
to share your feedback for future improvements.Additional known issues for the Alexa app
Known issue with linking
: Error message while linking TELUS Home Assistant in Alexa application.You may experience intermittent linking issues when linking with TELUS Home Assistant via the Alexa app. In the meantime, please try the following fixes for the issue:
- Check back on settings screen to see if pairing was successful
- Retry linking a few more times as subsequent attempt should be successful
Notes
:- "Turn off the volume" is not working. Please try again using the phrase: “Hey Alexa, mute on ‹device nickname›”. Alexa responds twice to every command. This should not affect the performance of the command appearing on screen and will be resolved in a future release
- "Tune to previous channel" command does not work. We will be correcting this in an upcoming release
While we improve this feature, please use the channel tune function: "Hey Alexa, tune to channel 101 on ‹device nickname›" or "Hey Alexa, tune to CTV on ‹device nickname›”. Alexa says “recording” while the screen may say “this program cannot be recorded” when you attempt to record on an unsubscribed channel or On Demand content.
Please note
that you cannot record On Demand content.FAQ
If your question is not covered below, please visit the
Neighborhood community
to share your feedback for future improvements.Did this article solve your problem?
Yes
No