Below is a list of known issues with TELUS Home Assistant that we are working on resolving. If your issue is not covered below, please visit the
to share your feedback for future improvements.
Additional known issues for the Alexa app
Known issue with linking
: Error message while linking TELUS Home Assistant in Alexa application.
You may experience intermittent linking issues when linking with TELUS Home Assistant via the Alexa app. In the meantime, please try the following fixes for the issue:
Check back on settings screen to see if pairing was successful
Retry linking a few more times as subsequent attempt should be successful
"Turn off the volume" is not working. Please try again using the phrase: “Hey Alexa, mute on ‹device nickname›”. Alexa responds twice to every command. This should not affect the performance of the command appearing on screen and will be resolved in a future release
"Tune to previous channel" command does not work. We will be correcting this in an upcoming release
While we improve this feature, please use the channel tune function: "Hey Alexa, tune to channel 101 on ‹device nickname›" or "Hey Alexa, tune to CTV on ‹device nickname›”. Alexa says “recording” while the screen may say “this program cannot be recorded” when you attempt to record on an unsubscribed channel or On Demand content.
that you cannot record On Demand content.