TELUS Health MyPet Terms and Conditions

Effective as of September 18, 2023

DO NOT USE THE PLATFORM OR PLATFORM SERVICES FOR MEDICAL EMERGENCIES. IF YOUR PET HAS A MEDICAL EMERGENCY, IMMEDIATELY VISIT THE NEAREST OPEN EMERGENCY VETERINARY HOSPITAL.

THE PLATFORM AND THE PLATFORM SERVICES VARY BY PROVINCE. Healthcare Services with a licensed veterinarian are currently being offered in British Columbia and Ontario. Wellbeing Services with a registered veterinary technician are being offered across Canada, excluding Quebec.

The following Terms and Conditions (the “
Terms and Conditions
”) govern your use and access of the TELUS Health MyPet online platform, including through the TELUS Health MyPet mobile application (the “
App
”) (collectively the “
Platform
”). The Platform provides you with access to licensed veterinarians (“
Vets
”) to provide veterinary telemedicine consultations, which may include prescriptions or recommendations to visit a veterinary clinic in person, for your cat or dog (referred to as “
Pets
”) (collectively the “
Veterinary Services
”) and also access to to Registered Vet Technicians for the provision of the WellBeing Services (as defined below, Veterinary Services and Wellbeing Services may be collectively referred to as the “Services”). You acknowledge that the Veterinary Services are provided to you by your Vet in either (1) British Columbia practicing in association with
Little Paws Animal Clinic
, an accredited veterinary practice/facility in British Columbia; or (2) Ontario practicing in association with
Pet Telemedicine Veterinary Care
, an accredited virtual veterinary practice/facility in Ontario (the “
Vet Facility
”) and that none of the Veterinary Services are provided by TELUS. The technology and administrative services made available through the Platform, the Information Tools (defined below) and the Services are collectively referred to as the “
Platform Services
”).

These Terms and Conditions form an agreement between TELUS Health Solutions Inc. (
“TELUS
”) and you. The term “you” refers to the person or entity using the Platform or receiving any Platform Services. A copy of these Terms and Conditions may be downloaded, saved and printed for your reference. By accessing the Platform Services, you agree with these Terms and Conditions. If you do not accept and agree to be bound by these Terms and Conditions, do not use the Platform. Your Vet Facility will also have a separate veterinarian-client-patient relationship (“
VCPR
”) with you and your Pet in connection with the Veterinary Services. TELUS is not a party to the VCPR.

TELUS reserves the right to amend any term of these Terms and Conditions at any time by giving 30 days’ notice. Any notices regarding modifications to these Terms and Conditions, will be in a written form and provided to you: (i) by TELUS via email (in each case to the address that you provide); or (ii) via the Platform. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted. You are not obliged to continue using the Platform Services after an amendment to these Terms and Conditions is made; however, in the event you choose to not accept the changes, you must immediately cease use of the Platform and the Platform Services and provide written notice to TELUS that you are terminating these Terms and Conditions, effective immediately. Your continued use of the Platform Services following any amendment shall be deemed to be your acceptance of the amended Terms and Conditions, and waiver of any additional notice requirements.

TELUS reserves the right to change any information, material or content contained on or provided through the Platform (the “
Content
”) at any time, and from time to time, without notice. Content does not include your Personal Information (“
PI
”).

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