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TELUS Health

TELUS Health MyPet Terms and Conditions

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TELUS Health MyPet – Terms and conditions / Use of platform

TELUS Health MyPet – Terms and conditions / Platform services

TELUS Health MyPet – Terms and conditions / Privacy and your personal information

TELUS Health MyPet – Terms and conditions / Technology risks

TELUS Health MyPet – Terms and conditions / User account

TELUS Health MyPet – Terms and conditions / Fees and taxes

TELUS Health MyPet – Terms and conditions / Term, termination and suspension

TELUS Health MyPet – Terms and conditions / Submissions

TELUS Health MyPet – Terms and conditions / Ownership

TELUS Health MyPet – Terms and conditions / Third party websites & viruses

TELUS Health MyPet – Terms and conditions / Disclaimer

TELUS Health MyPet – Terms and conditions / No unlawful or prohibited use

TELUS Health MyPet – Terms and conditions / Geographic application of the platform

TELUS Health MyPet – Terms and conditions / Governing law and jurisdiction

TELUS Health MyPet – Terms and conditions / General provisions

TELUS Health MyPet – Terms and conditions / Contact

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DO NOT USE THE PLATFORM OR PLATFORM SERVICES FOR MEDICAL EMERGENCIES. IF YOUR PET HAS A MEDICAL EMERGENCY, IMMEDIATELY VISIT THE NEAREST OPEN EMERGENCY VETERINARY HOSPITAL.

THE PLATFORM AND THE PLATFORM SERVICES VARY BY PROVINCE. Consultation Services with a licensed veterinarian are currently being offered in British Columbia and Ontario. Consultation Services with a registered veterinary technician are being offered across Canada.

The following Terms and Conditions (the “__Terms and Conditions__”) govern your use and access of the TELUS Health MyPet online platform, including through the TELUS Health MyPet mobile application (the “__App__”) (collectively the “__Platform__”). The Platform provides you with access to licensed veterinarians (“__Vets__”) to provide veterinary telemedicine consultations, which may include prescriptions, individualized treatments, and potentially recommendations to visit a veterinary clinic in person, for your cat or dog (referred to as “__Pets__”) (collectively the “__Veterinary Services__”) and also access to registered Vet Technicians for the provision of the Vet Technician Services (as defined below, Veterinary Services and Vet Technician Services may be collectively referred to as the “__Services__”). “__Veterinary Technician__” or “__Vet Technician__” means a veterinary technician or a veterinary technologist employed or engaged by TELUS Health who provides consultation services through the TELUS Health MyPet app. 

You acknowledge that the Veterinary Services are provided to you by your Vet in either (1) British Columbia practicing in association with __Little Paws Animal Clinic__, an accredited veterinary practice/facility in British Columbia; or (2) Ontario practicing in association with __Little Paws__, an accredited virtual veterinary practice/facility in Ontario (the “__Vet Facility__”) and that none of the Veterinary Services are provided by TELUS. The technology and administrative services made available through the Platform, the Information Tools (defined below) and the Services are collectively referred to as the “__Platform Services__”.

These Terms and Conditions form an agreement between TELUS Health Solutions Inc. (__“TELUS__”) and you. The term “__you__” refers to the person or entity using the Platform or receiving any Platform Services. A copy of these Terms and Conditions may be downloaded, saved and printed for your reference. By accessing the Platform Services, you agree with these Terms and Conditions. If you do not accept and agree to be bound by these Terms and Conditions, do not use the Platform. Your Vet Facility will also have a separate veterinarian-client-patient relationship (“__VCPR__”) with you and your Pet in connection with the Veterinary Services. TELUS is not a party to the VCPR.

TELUS reserves the right to amend any term of these Terms and Conditions at any time by giving 30 days’ notice. Any notices regarding modifications to these Terms and Conditions, will be in a written form and provided to you: (i) by TELUS via email (in each case to the address that you provide); or (ii) via the Platform. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted. You are not obliged to continue using the Platform Services after an amendment to these Terms and Conditions is made; however, in the event you choose to not accept the changes, you must immediately cease use of the Platform and the Platform Services and delete your account. Your continued use of the Platform Services following any amendment shall be deemed to be your acceptance of the amended Terms and Conditions, and waiver of any additional notice requirements.

TELUS reserves the right to change any information, material or content contained on or provided through the Platform (the “__Content__”) at any time, and from time to time, without notice. Content does not include your Personal Information (“__PI__”).

TELUS Health MyPet – Terms and conditions / SEO

TELUS Health MyPet – Terms and conditions | TELUS Support

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