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Service terms

TELUS Health

TELUS Health MyCare Terms and Conditions

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TELUS Health MyCare - Terms and Conditions / USE OF PLATFORM

TELUS Health MyCare Terms and Conditions / APP LANGUAGE

TELUS Health MyCare - Terms and Conditions / PLATFORM SERVICES

TELUS Health MyCare Terms and Conditions / TRAVEL SERVICES

TELUS Health MyCare - Terms and Conditions / PRIVACY AND YOUR PERSONAL INFORMATION

TELUS Health MyCare - Terms and Conditions / TECHNOLOGY RISKS

TELUS Health MyCare - Terms and Conditions / USER ACCOUNT

TELUS Health MyCare - Terms and Conditions / FEES AND TAXES

TELUS Health MyCare - Terms and Conditions / TERM, TERMINATION AND SUSPENSION

TELUS Health MyCare - Terms and Conditions / SUBMISSIONS

TELUS Health MyCare - Terms and Conditions / OWNERSHIP

TELUS Health MyCare - Terms and Conditions / THIRD PARTY WEBSITES & VIRUSES

TELUS Health MyCare - Terms and Conditions / DISCLAIMER

TELUS Health MyCare - Terms and Conditions / NO UNLAWFUL OR PROHIBITED USE

TELUS Health MyCare - Terms and Conditions / GEOGRAPHIC APPLICATION OF THE PLATFORM

TELUS Health MyCare - Terms and Conditions / GOVERNING LAW AND JURISDICTION

TELUS Health MyCare - Terms and Conditions / GENERAL PROVISIONS

TELUS Health MyCare - Terms and Conditions / CONTACT

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__Key updates__: We've made some important updates to the TELUS Health MyCare Privacy Commitment to reflect the removal of HealthCheck and Monitor.

DO NOT USE THE PLATFORM OR PLATFORM SERVICES OR THE TELUS HEALTH MYCARE TRAVEL SERVICES FOR MEDICAL EMERGENCIES. IF YOU HAVE A MEDICAL EMERGENCY CALL 911 IMMEDIATELY OR ATTEND THE EMERGENCY ROOM OF THE NEAREST HOSPITAL OR HEALTH CENTRE.

CONSULTATIONS WITH HEALTHCARE PRACTITIONERS THAT ARE PUBLICLY FUNDED BY PROVINCIAL HEALTHCARE INSURANCE PLANS __INSURED HEALTH SERVICES__ WILL BE PROVIDED WITH NO FEES CHARGED BY TELUS.

ANY PAYMENT TO TELUS FOR THE USE OF THE APP IS FOR ACCESS TO THE SERVICES OF HEALTHCARE AND WELLNESS PRACTITIONERS OR ANY OTHER SERVICES MADE AVAILABLE THROUGH THE APP THAT ARE NOT INSURED HEALTH SERVICES __PREMIUM HEALTH AND WELLNESS SERVICES__.

The following Terms and Conditions (the “__Terms and Conditions__”) govern your use (the term ‘__use__’ will mean access or use, as applicable) of the TELUS Health MyCareᵀᴹ online platform, including through the TELUS Health MyCare mobile application (the “__App__”) (collectively the “__Platform__”) and the TELUS Health MyCare Travel Service (as defined below). The Platform provides you with access to Health Services (collectively the “__Platform Services__”). You acknowledge that the App and the Platform are provided to TELUS by a third party, eMed Healthcare UK, Limited (together with its affiliates, the “__Platform Partner__).”

Since January 1, 2022, these Terms and Conditions form an agreement between TELUS Health Solutions Inc. (“TELUS”) and you.  The term “you” refers to the person or entity using the Platform, receiving any Platform Services or the TELUS Health MyCare Travel Service. A copy of these Terms and Conditions may be downloaded, saved and printed for your reference. By clicking “I AGREE” or similar electronic acceptance, you agree with these Terms and Conditions. If you do not accept and agree to be bound by these Terms and Conditions, do not use the Platform or the TELUS Health MyCare Travel Service.

TELUS reserves the right to amend any term of these Terms and Conditions at any time.  For amendments to any material terms, TELUS will provide you with 30 days’ notice. Any notices regarding modifications to these Terms and Conditions, will be in a written form and provided to you: (i) by TELUS via email (in each case to the address that you provide); or (ii) via the Platform. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted. You are not obliged to continue using the Platform Services or the TELUS Health MyCare Travel Service after an amendment to these Terms and Conditions is made. Your continued use of the Platform Services following any amendment shall be deemed to be your acceptance of the amended Terms and Conditions, and waiver of any additional notice requirements.  

TELUS reserves the right to change any information, material or content contained on or provided through the Platform (the “__Content__”) at any time, and from time to time, without notice. Content does not include your Personal Health Information (“__PHI__”) or your Personal Information (“__PI__”).

TELUS Health MyCare Terms and Conditions / SEO

TELUS Health MyCare Terms and Conditions | TELUS Support

Effective as of October 30, 2024

Effective as of May 11, 2020

Effective as of April 01, 2025

Wireless Internet Traffic Management Policy - effective as of December 12, 2018

Effective as of January 28, 2020

Effective as of October 8, 2019

Effective as of November 13, 2023

Internet

Effective as of January 01, 2025

Effective as of November 25, 2024

Effective as of October 06, 2023

Effective as of December 12, 2018

Effective as of July 22, 2020

TELUS implements Wireless Network Experience Optimization in order to enhance the overall performance of our networks for all customers.

Effective as of April 25, 2019

Effective as of April 15, 2025

Effective as of February 27, 2025

Effective as of October 16, 2024

Mobility

Effective as of September 10, 2020

Effective as of December 12, 2023 

Effective as of June 11, 2024

TELUS Email

Effective as of April 05, 2021

Effective as of October 15, 2019

SmartHome Security

Effective as of May 1, 2025

Effective as of September 19, 2018

Effective as of September 07, 2018

Effective as of September 18, 2018

Effective as of August 1, 2023

My TELUS & billing

Drive+

Effective as of September 16, 2019

Satellite TV

Effective as of May 15, 2025. View the general terms and conditions for TELUS wired products and services. For information only.