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Fixing TELUS Health Companion issues
Answers to questions you may have for issues with TELUS Health Companion.
What happens to my TELUS Health Companion service if my iPhone isn’t working?
The TELUS Health Companion app, like all apps, relies on the Apple Watch and iPhone to be working(i.e. charged and in a network coverage area).
How do I charge the Apple Watch and how do I know how much battery life is remaining?
For instructions on how to charge your Apple Watch and check battery health, please visit the
Charge Apple Watch
How do I turn my Apple Watch on/off?
Normally, you’ll leave your Apple Watch on all of the time, but if you need to turn it off, follow these steps:
Press and hold the side button until the sliders appear
slider to the right
For more information, please visit the
Turn on and wake Apple Watch
I am getting a ‘Subscription not found’ error message when trying to log in
Please check that:
You are subscribed to the TELUS Health Companion service
Your Apple Watch has the latest Watch operating system installed
You are using your own login credentials
The emergency contacts section in the TELUS Health Companion app was set up properly (must enter at least one or acknowledge that none exist)
If you are still having problems, please contact us for support.
I can’t find the TELUS Companion Health app on my Watch, even though I downloaded it on my phone
Your Apple Watch is paired with the iPhone
Your iPhone and Apple Watch have the latest operating system installed
The Watch app on your iPhone has
automatic App Install
turned on (which can be found under the
In the Watch app on your iPhone, you can see all apps already installed on the Apple Watch. You can also view
that can be installed on your Watch. If the TELUS Companion Health app is displayed under
, tap on the
button to install on your Apple Watch
If the above steps are not working, please restart your iPhone and Watch, to ensure they are synched properly
If step 5 does not work, remove and re-install the TELUS Health Companion app and retry step 4
The Apple Watch does not seem to capture my falls
The fall detection functionality of the Apple Watch is set to capture "hard falls", identified by factors including impact, trajectory, angle and movement. Please provide product feedback to Apple at
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Fixing LivingWell Companion Go issues
Answers to questions you may have for issues with LivingWell Companion Go.
Fixing LivingWell Companion Home issues
Answers to questions you may have for issues with LivingWell Companion Home.
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