TELUS Fair Use Policy

Effective as of June 19, 2019

TELUS’ No Overage rate plans as well as the unlimited or flat rate plans that were previously offered by MTS, for customers acquired from MTS, are subject to the customer using the service under an ordinary range of use and in a way that does not consume excessive network capacity and/or adversely affect TELUS’ ability to provide services to other users. By way of example and not limitation, the following are considered by TELUS to be outside of an ordinary range of use thereby consuming excessive network capacity:

  • Operation (i.e., hosting) of servers for services such as email, web, news, chat, or other similar services

  • Resale, transfer, or distribution of the data service

  • Sharing the data service with an unauthorized party

  • Engaging in or allowing any alteration, copying, reproduction of or tampering with electronic serial numbers or other identification, signaling or transmission functions or components of the device used with the service

  • Using your Smartphone’s data as a replacement for home internet or for applications that use a lot of data, such as home monitoring systems

  • Auto-dialing or fax/voice blasts

TELUS may immediately suspend, restrict, alter or terminate all or part of any service provided to a customer or take other necessary protective measures, if it determines that a customer is violating this policy, as determined by TELUS, acting reasonably.

Fair Use Policy Frequently Asked Questions

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