To provide our customers with the best possible email experience, TELUS is in the process of transitioning all existing TELUS email accounts to a platform powered by Google.
This transition will require you to take action and will mean a change in how you access your TELUS email today.
Your data will remain under the governance of TELUS’ stringent privacy protocols. With TELUS email, you will not get ads on your email (unlike the publicly available Gmail) and you will continue to get support from TELUS.
Your email address (ending in @telus.net or @telusplanet.net) will not change, and we will migrate all your emails (including pictures and attachments within them), contacts, calendar events and alternative email accounts.
Once your account has been migrated, you will benefit from increased reliability via a globally-available cloud-based platform, enhanced security and 15 GB of storage space, which is triple the current storage capacity.
This site will be your home for helpful information about the transition. Please bookmark this site or press
to find it easily going forward.
Your @telus.net email address is not changing
We want to reassure you that the following will not change:
Your email addresses ending in @telus.net and @telusplanet.net (including any aliases you created)
: If you don’t self-select a date for your email upgrade, we will choose one for you and notify you via email. Starting on your upgrade date, you will not be able to access your email account until you complete step 2 below.
Step 2: Activate your account in Google
Starting on the day of your migration, you will have to log into email.telus.net to continue sending and receiving email. For a step-by-step guide, visit
Once you complete the previous step, you will be able to access your email on a web browser, but to ensure you access it using the email programs you use today, additional steps are required. For detailed instructions, visit