Making phone calls with Easy Roam
All calls to phone numbers in Canada and within the country you are calling from are included. Phone calls to numbers outside Canada and the country you are calling from will be subject to the roaming pay-per-use rate for the country you are calling from.
So this means that if you’re in the US, you can call any Canadian phone number nationwide or any US phone number nationwide. However, if you call a phone number in the United Kingdom while in the US then you will be charged the roaming pay-per-use rate for calls in the US. Search your travel destination at
telus.com/travel
to confirm the applicable roaming pay-per-use rates.
The same goes for North American toll-free numbers (1-800, 844, 855, 877 and 888), as you can only call these numbers while located in North America. If you connect these calls from outside North America the roaming pay-per-use for the location you’re calling from will apply.
Additionally, calls to 411, 511, Sanger, California (559-726-XXXX) Carroll, Iowa (712-775-XXXX) Lake Park, Iowa (712-432-XXXX) Oglala, South Dakota (605-562-XXXX) Redfield and South Dakota (605-475-XXXX) are not included and will also be charged the roaming pay-per-use rate.
Any of these calls that are not included in Easy Roam will not activate the Easy Roam fee.
Sending texts with Easy Roam
All incoming and outgoing texts to any phone number in the world are included. So you can text any mobile phone number across the world while roaming in an Easy Roam destination, as long as it's not a premium or subscription-based phone number.
Incoming texts will not activate Easy Roam, so you can receive texts without being charged the Easy Roam fee.
Picture & video messaging, including iMessage use data and not text messages.