Easy Roam: Frequently asked questions

Learn how to set up your mobile device for Easy Roam and tips to manage roaming while travelling.

Self-serve only

Please note that this is an online-only task that can easily be done using either My TELUS online or the app.

Did this article solve your problem?

Yes
No

Related articles

TELUS Mobility vacation suspension

Learn about the steps to pausing your Mobility service while you’re out of the country for 1 month or longer.

Understanding how you will be charged while travelling

Learn about roaming charges, how to avoid unexpected roaming charges while travelling or near the US border, and information for travelling across Canada

Set-up and tips for travelling with your mobile device

Learn how to set up and use your mobile device with Easy Roam.

Make a call or send a text when travelling

Make phone calls and send texts to numbers in different locations while travelling in the US and other international destinations

Canada-US Plan: Frequently asked questions

Information about how the Canada-US plan works, the rate plan change policy for this plan and important details about calling, texting and travelling internationally with this plan

Learn about accessibility at TELUS