Mobility support

Travel and roaming

Understanding roaming

Easy Roam: Frequently asked questions

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Easy Roam: Frequently asked questions / How does Easy Roam work?

Easy Roam: Frequently asked questions / How do I get Easy Roam or confirm if I have it enabled?

Easy Roam: Frequently asked questions / Do I need to do anything to activate Easy Roam when I travel?

Easy Roam: Frequently asked questions / Will I be charged for Easy Roam every day I travel?

Easy Roam: Frequently asked questions / What numbers can I call and text with Easy Roam?

Easy Roam: Frequently asked questions / How does Easy Roam work with a local calling plan?

Easy Roam: Frequently asked questions / US or international long distance calling add-ons

Easy Roam: Frequently asked questions / What destinations are included in Easy Roam?

Easy Roam: Frequently asked questions / Travelling to multiple destinations with Easy Roam

Easy Roam: Frequently asked questions / Where can I learn more about TELUS Health MyCare Travel?

Easy Roam: Frequently asked questions / What notifications do I receive when using Easy Roam?

Easy Roam: Frequently asked questions / What happens if I run out of data or exceed other monthly plan limits?

Easy Roam: Frequently asked questions / How do I remove Easy Roam?

Please note that this is an online-only task that can easily be done using either My TELUS online or the app.

Self-serve only tag - Easy Roam: Frequently asked questions

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Information about TELUS Easy Roam, including U.S. or international calling, calling and texting while roaming, details on cost cap and more.

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Easy Roam: Frequently asked questions | TELUS Support

With Easy Roam, you can use your phone like you do at home in the US and over 200 international destinations. For a daily fee you can use the data, texts and minutes from the same monthly rate plan you use at home when you travel. You can add a data top-up whenever you need more data just like when you’re in Canada. Data usage does not apply when using Wi-Fi or if data roaming is turned off. Note: The Easy Roam fee applies to each device that is roaming, so you must ensure each device on your account has it enabled. For more information about Easy Roam, you can visit telus.com/travel.

How does Easy Roam work?

With Easy Roam, you only pay for the days that you choose to use your phone. The Easy Roam daily rate will be valid each calendar day that you decide to make or answer a call, send a text or use data until 11:59pm in the time zone you are travelling in. You will not be charged on any days that you refrain from doing any of these actions and turn data roaming off before 11:59pm in the time zone you are travelling in. Should you wish to continue to roam past this time, you will incur another daily fee of $14 (U.S.) or $16 (international). Incoming texts will not activate Easy Roam, so you can receive texts without being charged the Easy Roam fee. Also, using data over Wi-Fi when data roaming is turned off will not activate the Easy Roam fee.

Will I be charged for Easy Roam every day I travel?

Learn how to set up your mobile device for Easy Roam and tips to manage roaming while travelling.

Learn how to set up and use your mobile device with Easy Roam.

Learn about roaming charges, how to avoid unexpected roaming charges while travelling or near the US border, and information for travelling across Canada