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Mobile Klinik Device Checkup app explained

Get real-time tips to solve device issues with the Mobile Klinik Device Checkup app

With the Mobile Klinik Device Checkup app, you can easily find customized solutions to common device problems. The app can help solve device problems using its innovative tools - Health Check, Repair and Sell Your Phone.

  • With the Health Check tool, you can run diagnostics to get tailored recommendations on how you can improve your device performance
  • The Repair tool helps you fix your device where and when you need it
  • With the Sell Your Phone tool, you can run through a series of tests that can help you determine your device’s value

How to get the app

Mobile Klinik Device Checkup is available on iOS and Android devices. Visit the Apple App Store or Google Play from your device to download today.

How does Mobile Klinik Device Checkup work

You can access the tools from the homescreen of the app. This makes it easy for you to use the right tool for the help you are looking for.

The Health Check tool will run a series of tests directly from your device. It will provide the status and personalized recommendations on:

  • Battery
  • Storage
  • Connectivity
  • Data
  • Device

The Repair tool helps you fix your device where and when you need it. You can book an appointment at your nearest Mobile Klinik location, get a repair quote and find a store.

The Sell Your Phone tool allows you to complete a series of interactive tests and questions to get a device quote. Once you receive a device quote you can visit a Mobile Klinik store to trade in your phone for a prepaid Visa gift card.

Permissions on Android devices

Mobile Klinik Device Checkup requests several permissions to help diagnose and understand your device. This information is used to offer you tailored suggestions on how to improve your device, and to help us improve the app itself. The privacy of your information is protected. You can read more about privacy at TELUS by visiting telus.com/privacy.

We request the following permissions within the Android app when you open it for the first time. After approving them, you will not need to approve them again:

  • Phone: We use this permission to diagnose roaming, network connectivity and network status
  • Storage: We use this permission to diagnose which apps and content are consuming your storage and to check your SD card status (if equipped)
  • Contacts: We use this permission to diagnose and verify you have activated theft protection and device backup accounts
  • Location: We use this permission to diagnose cell network and GPS information, and alert you to known issues in your local area
  • Data Usage: We use this permission to check how much data each app on your device is using and to identify data saving suggestions for your installed apps
  • System Access: We use this permission to help you fix common system settings, such as misconfigured network settings, in a single touch

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The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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Territorial Acknowledgement

The TELUS team acknowledges that our work spans many Territories and Treaty areas and we are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land and the benefits it provides all of us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
About Us
Careers
Media
Policies / Regulatory
Security
Social Impact
Diversity and Inclusion
Accessibility
COVID-19
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Neighbourhood
Order Status
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Privacy / Cookies
TELUS & CRTC Wireless Code
TELUS & CRTC Internet Code
Internet Code, Simplified
Wireless Code, Simplified
Service Terms
Social Impact
TELUS Digital
TELUS Procurement
TELUS International
TELUS Webmail
TELUS Wise
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