Solve device issues with the Mobile Klinik Device Checkup app

Get real-time tips to improve, repair and determine the value of your device with the app.

With the Mobile Klinik Device Checkup app, you can easily find customized solutions to common device problems. The app can help solve device problems using its innovative tools - Health Check, Repair and Sell Your Phone.

With the
Health Check
tool, you can run diagnostics to get tailored recommendations on how you can improve your device performance
The
Repair
tool helps you fix your device where and when you need it
With the
Sell Your Phone
tool, you can run through a series of tests that can help you determine your device’s value

How to get the app

How does Mobile Klinik Device Checkup work

You can access the tools from the homescreen of the app. This makes it easy for you to use the right tool for the help you are looking for.

The Health Check tool will run a series of tests directly from your device. It will provide the status and personalized recommendations on:

Battery
Storage
Connectivity
Data
Device

The Repair tool helps you fix your device where and when you need it. You can book an appointment at your nearest Mobile Klinik location, get a repair quote and find a store.

The Sell Your Phone tool allows you to complete a series of interactive tests and questions to get a device quote. Once you receive a device quote you can visit a Mobile Klinik store to trade in your phone for a prepaid Visa gift card.

Permissions on Android devices

Mobile Klinik Device Checkup requests several permissions to help diagnose and understand your device. This information is used to offer you tailored suggestions on how to improve your device, and to help us improve the app itself. The privacy of your information is protected. You can read more about privacy at TELUS by visiting telus.com/privacy
.

We request the following permissions within the Android app when you open it for the first time. After approving them, you will not need to approve them again:

Phone
: We use this permission to diagnose roaming, network connectivity and network status
Storage
: We use this permission to diagnose which apps and content are consuming your storage and to check your SD card status (if equipped)
Contacts
: We use this permission to diagnose and verify you have activated theft protection and device backup accounts
Location
: We use this permission to diagnose cell network and GPS information, and alert you to known issues in your local area
Data Usage
: We use this permission to check how much data each app on your device is using and to identify data saving suggestions for your installed apps
System Access
: We use this permission to help you fix common system settings, such as misconfigured network settings, in a single touch