TELUS Bring-It-Back™ explained

Upgrade your device with the TELUS Bring-It-Back™ program

Introducing Bring-It-Back™

What you need to do with your device at the end of your term

FAQ

What happens if I no longer want to be part of the Bring-It-Back™ program?

You can leave the program at any point during your contract by paying back the Bring-It-Back™ program amount. At any point after the first 6 months, you can also leave the program by bringing back your phone. Keep in mind that by paying back the Bring-It-Back™ program amount or bringing back your phone, you may still have an Easy Payment balance remaining on your account. Clearing one does not clear the other. 

What happens if I want to upgrade early?

To complete an upgrade, you will need to first clear the Bring-It-Back™ program amount from your account. This can be done anytime by paying back the Bring-It-Back™ program amount or returning the device. Keep in mind that you may still have a device balance to pay off. 

If I buy online, do I have to return my phone in the store?

If you’re upgrading to a new phone online, you can return your device without visiting a store by selecting to mail it back to us with Online Returns
. Alternatively, you can bring the phone back to a physical TELUS location to complete the return.

What happens if my Bring-It-Back™ amount has been charged but I still want to return my device?

You can still return your device online through our Trade-In program and receive a Trade-In credit at a participating TELUS location. Find the Trade-In value of your device
 or take advantage of the TELUS Device Checkup app
 to help you assess your device’s value. 

Use our store locator
 to find the nearest TELUS store.

Can I join the Bring-It-Back™ Program with my current contract?

No, Bring-It-Back™ must be selected at the time of your contract start date. You cannot join partway through an already existing contract. If you would like to sign up for Bring-It-Back™ you will have to end your current contract and renew with Bring-It-Back™.

Why aren’t all phones part of the program?

We consider many things when deciding which devices to include in the Bring-It-Back™ program. Based on market conditions, we are constantly evaluating what devices to include in the program.

How do the taxes work?

Taxes are charged upfront at the point of sale on the amount before the Bring-It-Back™ program amount being removed. When you return your device or pay back the Bring-It-Back™ program amount you will not be charged any additional tax.

What condition does my phone need to be in when I bring it back?

For a device to be considered eligible for return, it must meet the following 6 criteria:

The device must power on and navigate properly to the home screen
The activation lock must be turned off
The LCD must function correctly and be free of dead spots or bruising
The screen must be undamaged and free of cracks
The rest of the device must be undamaged with no cracks, missing parts or signs of water damage (hinges, keypad, housing, buttons, battery, etc.)
All information must be wiped

If it does not meet the criteria you will need to pay the Bring-It-Back™ Program Amount or you can return your device through our Trade-In program
 at a participating TELUS location. Find the Trade-In value of your device
 here or use the TELUS Device Check Up App
. Keep in mind that you may still have an outstanding balance to pay off.

What happens if I damage my phone?

If your phone is damaged and no longer meets the Bring-It-Back™ eligibility criteria, you will be required to pay the Bring-It-Back™ Program Amount. Be sure to sign up for AppleCare+
 or TELUS Device Care
. That way if something happens to your phone, we’ll exchange it for the same device and you can avoid any additional charges. 

If you do not have AppleCare+ or TELUS Device Care, you can also repair your device before returning it. Check out our preferred repair partner Mobile Klinik
 and find a location near you using their store locator
. 

If you don’t have an extended warranty, you can also return your device through our Trade-In program at a participating TELUS location. You can look-up the Trade-In value
 of your device online or with the TELUS Device Check Up App
.

What happens at the end of my contract?

At the end of your 2-year contract, you will need to decide if you want to either:

Return your device to a participating TELUS location, or
Keep the phone and pay the Bring-It-Back™ Program Amount that was provided to you at the start of your contract

Joining My TELUS is the easiest way for you to manage and stay up to date on important information regarding your account. You can use My TELUS to review Bring-It-Back™ information, including notification banners that remind you to return your device.

What happens if the Trade-In value of my phone is greater than its Bring-It-Back™ amount?

If the Trade-In value of the device exceeds its Bring-It-Back™ amount, the difference will be credited to you and your return will be processed as a trade-in. You can look-up the Trade-In value
 of your device online or with the TELUS Device Check Up App
.

Where can I return a Bring-It-Back™ device?

If you’re upgrading to a new phone online, you can return your device without visiting a store by selecting to mail it back to us with Online Returns. Learn more about Online Returns
.

You can return your Bring-It-Back™ device at any TELUS store or at one of our participating retail partners (Best Buy, WOW!, Jump, Samsung, iPhix, Staples, London Drugs, and Canada Computers). Use our store locator
 to find the nearest TELUS store. When searching for your nearest store, don’t forget to apply the Bring-It-Back™ filter.

Terms and conditions

Subject to approved credit. Not available to customers on the credit limit program. Returned device must be in good working condition or you will be responsible for the difference between the Bring-It-Back™ program amount and the lower trade-in value for a device that is not in good working condition trade-in standards published at the time a device is returned will apply. 

Applicable sales taxes are calculated at time of purchase on the full purchase price. You will not be charged tax on the Bring-It-Back™ program amount if you chose to keep your device and pay back the Bring-It-Back™ program amount at, or before, the end of the 24 month term. Bring-It-Back™ program is only available while you subscribe to mobility service. If mobility service is cancelled before the end of the term, the Bring-It-Back™ program amount will be charged to your TELUS bill. Only available at participating locations.