What happens if I no longer want to be part of the Bring-It-Back™ program?
You can leave the program at any point during your contract by paying back the Bring-It-Back™ program amount. At any point after the first 6 months, you can also leave the program by bringing back your phone. Keep in mind that by paying back the Bring-It-Back™ program amount or bringing back your phone, you may still have an Easy Payment balance remaining on your account. Clearing one does not clear the other.
What happens if I want to upgrade early?
To complete an upgrade, you will need to first clear the Bring-It-Back™ program amount from your account. This can be done anytime by paying back the Bring-It-Back™ program amount or returning the device. Keep in mind that you may still have a device balance to pay off.
If I buy online, do I have to return my phone in the store?
If you’re upgrading to a new phone online, you can return your device without visiting a store by selecting to mail it back to us with
. Alternatively, you can bring the phone back to a physical TELUS location to complete the return.
What happens if my Bring-It-Back™ amount has been charged but I still want to return my device?
Can I join the Bring-It-Back™ Program with my current contract?
No, Bring-It-Back™ must be selected at the time of your contract start date. You cannot join partway through an already existing contract. If you would like to sign up for Bring-It-Back™ you will have to end your current contract and renew with Bring-It-Back™.
Why aren’t all phones part of the program?
We consider many things when deciding which devices to include in the Bring-It-Back™ program. Based on market conditions, we are constantly evaluating what devices to include in the program.
Taxes are charged upfront at the point of sale on the amount before the Bring-It-Back™ program amount being removed. When you return your device or pay back the Bring-It-Back™ program amount you will not be charged any additional tax.
What condition does my phone need to be in when I bring it back?
For a device to be considered eligible for return, it must meet the following 6 criteria:
The device must power on and navigate properly to the home screen
The activation lock must be turned off
The LCD must function correctly and be free of dead spots or bruising
The screen must be undamaged and free of cracks
The rest of the device must be undamaged with no cracks, missing parts or signs of water damage (hinges, keypad, housing, buttons, battery, etc.)
All information must be wiped
What happens if I damage my phone?
If your phone is damaged and no longer meets the Bring-It-Back™ eligibility criteria, you will be required to pay the Bring-It-Back™ Program Amount. Be sure to sign up for
TELUS Device Care
. That way if something happens to your phone, we’ll exchange it for the same device and you can avoid any additional charges.
If you do not have AppleCare+ or TELUS Device Care, you can also repair your device before returning it. Check out our preferred repair partner
and find a location near you using their
What happens at the end of my contract?
At the end of your 2-year contract, you will need to decide if you want to either:
Return your device to a participating TELUS location, or
Keep the phone and pay the Bring-It-Back™ Program Amount that was provided to you at the start of your contract
Joining My TELUS is the easiest way for you to manage and stay up to date on important information regarding your account. You can use My TELUS to review Bring-It-Back™ information, including notification banners that remind you to return your device.
What happens if the Trade-In value of my phone is greater than its Bring-It-Back™ amount?
Where can I return a Bring-It-Back™ device?
If you’re upgrading to a new phone online, you can return your device without visiting a store by selecting to mail it back to us with Online Returns. Learn more about
You can return your Bring-It-Back™ device at any TELUS store or at one of our participating retail partners (Best Buy, WOW!, Jump, Samsung, iPhix, Staples, London Drugs, and Canada Computers). Use our
to find the nearest TELUS store. When searching for your nearest store, don’t forget to apply the Bring-It-Back™ filter.