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Learn about your TELUS Custom Security System
Find answers to frequently asked questions (FAQ) related to TELUS Custom Security Systems.
I already have a system from TELUS Custom Security Systems that isn’t being monitored, but want to activate it.
I have a security system from another company that isn’t being monitored and want to activate it with TELUS Custom Security Systems.
I want to cancel my phone landline. What do I need to do?
If there’s a problem, can TELUS Custom Security Systems turn my system off?
My Alarm.com video cameras are not capturing new clips. Why not?
There is an end-of-life sticker on my life safety device (smoke, carbon monoxide or heat sensor). Do I need to change my device when I reach this date?
What if my system isn’t working properly?
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TELUS Custom Security Services FAQ
Commonly asked questions from new, current and customers from TELUS Custom Security Services acquisitions
Get alarm protection even in emergencies, such as a power outage.
TELUS Custom Security Systems emergency contact list
Steps to change your emergency call list.
Learn about accessibility at TELUS