Good news, with TELUS Custom Security Systems you do not require a landline. Our systems can use cellular to communicate with our monitoring stations.
If you currently have cellular as your primary communication, a landline is not required and you do not need to contact TELUS Custom Security Systems.
If you currently have cellular as your backup communication, a technician will be needed to adjust your programming to one of the following two options.
Some telephone providers offer a low-voltage line. This is often cheaper in price, and will allow your system to function
Voice over Internet Protocol (VoIP), is an option provided by most internet providers. This is a low-cost alternative to a regular landline that will also support your security system. See below for a list of TELUS Custom Security Systems-approved VoIP providers:
Coop Arrière-Pays (C CAP) for installations dated after June 2009
If you are interested in converting your systems to cellular only, please call us at
1-855-909-8277 (Monday to Friday: 8:30am to 4:30pm PST)
. Then press option
2
for "To test your system or to report trouble with your alarm panel" and then press option
1
for "Help using your system".