TELUS Custom Security Systems invoicing FAQ
Answers to common questions related to billing.
My invoice is a little higher than I expected. What are the extra charges?
Your first invoice will be prorated to reflect the actual start date of your service. There are also instances of federal, provincial and municipal taxes that may affect your invoice.
When my system was installed, I wrote a cheque to TELUS Custom Security Systems but it's not reflected in my first bill. Is there a problem?
Sometimes because of billing cycles, your first bill is issued before the payment has been posted. The payment will appear on your next bill. If not, call us at 1-855-909-8277 (Monday to Friday: 8:30am to 4:30pm PST).