Troubleshoot your TELUS Custom Security alarm

If your alarm is sounding, please call our monitoring station immediately at and select option , “”.

The first thing to do is determine where the beeping is coming from. The beeping could be from the keypad or a life safety device (smoke detector, carbon detector or heat sensor). No other type of equipment, such as a motion sensor, motion detector or glass break sensor, will beep.

There are 3 types of beeps which can come from your keypad:

Beep type 1 and 3 are regular beeps which occur during normal system use. For beep type 2, try disarming your system to see if the beeping stops. If it does not, please call us at .

There are 2 types of beeps which can come from your life safety device. Either it could mean there’s a low battery or it could mean that the device has reached its end-of-life. Please check your user manual to see which type of beeping you’re hearing and then contact us at .

The system allows a brief period for you to turn off your system before an alarm signal is sent to the customer monitoring centre. This gives you enough time to cancel the signal and prevent a false alarm.