How to swap your Smart Range Extender

Learn how to replace and return your Smart Range Extender.

Steps to replace your Smart Range Extender

Prepare the following in a box:
- The defective range extender and all its parts, including all the cables and accessories
- The first page of your TELUS bill or a paper with the: first and last name of the account holder, address of the account holder, phone number associated with the account and full account number
Take the sealed box to Canada Post to return to TELUS at no charge
- Quote the return ID number
  PR142924
- Alternatively, you can visit the
  Canada Post
  website, search “print a return label” and generate the label online with the policy number above.
Please request a copy of the receipt from the Canada Post agent. Retain your copy of the receipt for reference and package tracking

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