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How to swap your Smart Range Extender
Learn how to replace and return your Smart Range Extender.
Steps to replace your Smart Range Extender
Unplug the device from the wall
From the TELUS SmartHome app: a. Select
Manage Devices
from the main menu b. Select the three dots next to the device name c. Select
Remove Device
to remove the old device from your list d. Select
Delete
Follow the instructions to
install your new Smart Range Extender
How to return your defective Smart Range Extender
Prepare the following in a box:
Take the sealed box to Canada Post to return to TELUS at no charge
Please request a copy of the receipt from the Canada Post agent. Retain your copy of the receipt for reference and package tracking
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