How to swap your Smart Garage Door Opener

Learn how to replace and return your Smart Garage Door Opener.

Steps to replace your Smart Garage Door Opener

Disconnect the power to your garage door opener
Remove the Smart Garage Door Opener power supply from the power outlet. If required, remove the screw securing the power supply to the outlet
Remove the power cord from the Smart Garage Door Opener
Disconnect the wires from the Smart Garage Door Opener to the push button wall console terminals on your garage door opener
Depending on the installation, detach the Smart Garage Door Opener from either the ceiling or mounting bracket
Locate your tilt sensor mounted on your garage door
Remove the tilt sensor by inserting a flathead screwdriver into the notch on the side
Remove the tilt sensor mounting plate from the garage door
From the TELUS SmartHome app: a. Select
Manage Devices
from the main menu b. Select the three dots next to the garage door name c. Select
Remove Device
to remove the old device from your list d. Select
Delete
Follow the instructions to
install your new Garage Door Opener

Prepare the following in a box:
- The defective garage door opener and all its parts, including all the cables and accessories
- The first page of your TELUS bill or a paper with the: first and last name of the account holder, address of the account holder, phone number associated with the account and full account number
Take the sealed box to Canada Post to return to TELUS at no charge
- Quote the return ID number
  PR142924
- Alternatively, you can visit the
  Canada Post
  website, search “print a return label” and generate the label online with the policy number above.
Please request a copy of the receipt from the Canada Post agent. Retain your copy of the receipt for reference and package tracking