How to swap your Outdoor Camera (V723)

Learn how to replace and return a defective Outdoor Camera (V723).

Steps to replace your Outdoor Camera (V723)

Power down the camera
Detach any camera cables that have been secured
Use a screwdriver to loosen the small screw at the base of the camera
Slide the camera off the mounting plate
Remove the mounting plate from the wall by unscrewing the two screws
From the TELUS SmartHome app: a. Select
Manage Devices
from the main menu b. Select the three dots next to the camera name c. Select
Remove Device
to remove the old device from your list d. Select
Delete
Follow the instructions to set up your new
Outdoor Camera (V723 Model)

How to return the defective Outdoor Camera (V723 model)

Prepare the following in a box:
- The defective camera and all its parts, including all the cables and accessories
- The first page of your TELUS bill or a paper with the: first and last name of the account holder, address of the account holder, phone number associated with the account and full account number
Take the sealed box to Canada Post to return to TELUS at no charge
- Quote the return ID number PR142924
- Alternatively, you can visit the
  Canada Post
  website, search “print a return label” and generate the label online with the policy number above
Please request a copy of the receipt from the Canada Post agent. Retain your copy of the receipt for reference and package tracking

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