How to swap your Doorbell Camera

Learn how to replace and return your Doorbell Camera.

Steps to replace your Doorbell Camera

Shut off the power to the doorbell camera and then test to ensure it is not powered on
Using a screwdriver, unscrew the screw at the bottom to detach the doorbell camera
Unscrew the two terminal screws on the mounting bracket and remove the doorbell wires
Unscrew and remove the mounting bracket from the wall
From the TELUS SmartHome app: a. Select
Manage Devices
from the main menu b. Select the three dots next to the camera name c. Select
Remove Device
to remove the old device from your list d. Select
Delete
Follow the instructions on how to
install your new Doorbell Camera

Prepare the following in a box:
- The defective camera and all its parts, including all the cables and accessories
- The first page of your TELUS bill or a paper with the: first and last name of the account holder, address of the account holder, phone number associated with the account and full account number
Take the sealed box to Canada Post to return to TELUS at no charge
- Quote the return ID number
  PR142924
- Alternatively, you can visit the
  Canada Post
  website, search “print a return label” and generate the label online with the policy number above.
Please request a copy of the receipt from the Canada Post agent. Retain your copy of the receipt for reference and package tracking