Streaming your video camera footage from your Control Panel

Manage your video camera settings

To stream your camera footage from your main Control Panel, you will need to enable this setting first from the customer web portal or from your TELUS SmartHome Security app.

Enabling Live View from your TELUS SmartHome Security app

Enabling Live View from the Web Portal

Log in to the
web portal
Click
Video
Click
Settings
Click
Stream Video to Security Panel Screen
Under the View at the Panel column, select each camera you would like to view the live footage on the Control Panel’s screen
Click
Save

Once you enable the setting from the web portal, allow a few minutes for the settings to save to the Control Panel. Once the Control Panel receives these settings, follow these instructions below to use the Live View functionality for your cameras.

Streaming Live View on the Control Panel

Swipe left from the Control Panel main screen to the Live Video Cameras page
Tap the
Play
icon to view the live video stream from your selected camera
For all Doorbell Cameras and Indoor Cameras that support two-way audio:

Talk through the camera by tapping and holding the
microphone icon
Adjust the audio coming from the camera by tapping and dragging the
volume slider
End the live stream by tapping the
phone icon

Additionally for the Doorbell Cameras, you can disarm the system directly through the Live Video on the Control Panel if your system is armed. To disarm the system:

Tap the
lock icon
Tap
>
on where it states the current status of the security system (i.e. Arm Stay, Arm Away, or Disarmed)
Tap
Disarm
Enter a User Code to disarm the system

If you have a Smart Door Lock, the lock can also be unlocked or locked from the Live Video on the Control Panel as well. To send a command to your Smart Door Lock:

Tap the
lock icon
Tap
>
for the Smart Door Lock
Tap
Unlock
if the door is currently locked, or tap
Lock
if the door is currently unlocked

For Outdoor Cameras, you will see a red X
 on the top right-hand corner of the screen to end the live video from your Control Panel.

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Learn about accessibility at TELUS

Streaming your video camera footage from your Control Panel

Enabling Live View from your TELUS SmartHome Security app

Enabling Live View from the Web Portal

Streaming Live View on the Control Panel

Did this article solve your problem?

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