Internet speed test

The speed test on this page is most useful as a quick indicator of your internet connection's current performance.

Download speed: The rate at which data is transferred from the internet to your device.

Upload speed: The rate that data is transferred from your device to the internet.

Download speed and upload speed are commonly measured in Megabits per second (Mbps).

Ping (or Latency): The time it takes in milliseconds (ms) when a data request is sent between your computer and the internet. This is the most important parameter when we are talking about online games or video calls.

For more information about the Ookla speed test, visit speedtest.net

Please note: Your maximum internet connection speed can be affected by several factors, including, but not limited to:

• The age and specifications of your devices, such as your phone, laptop, Smart TV, and any adapters and dongles you might be using
• The type of connection between your device and the router (e.g., Ethernet, Wi-Fi) you are using
• The processing abilities of your devices (PC/laptop, tablet, smartphones, etc.)
• The number of devices on your network and what they’re using the internet for, as internet speeds are shared among all devices on the network
• The TELUS Internet service plan to which you are subscribed

These are only a few of the many reasons why one's Internet connection often does not achieve the theoretical maximum speed. Generally, Ethernet connections are faster and more reliable than Wi-Fi connections so, if possible, use that method of connection and a device supporting the maximum performance of your Internet service plan for the best results. Remember, too, that some websites you visit may have slowness issues on their end, unrelated to your internet speed. Use the speedtest above to determine your systems' actual performance.

Gaming Tip: If you are a gamer, please note that download speeds from some popular gaming platforms such as Battle.net, Xbox Live, PSN, and Steam (etc.) may vary, so even if you have a faster internet connection, these platforms may limit your speed when you are downloading games.

Important: For the most accurate results, it’s best to run this test on a desktop or laptop computer that is connected to your modem with an Ethernet cable.

Download and run the Ookla Speedtest app on your fastest/newest computer

1. You’ll need to start by downloading the Speedtest app to your computer from the speedtest website here. They have options for both Windows and Mac operating systems. Select "Speedtest for Windows" or "Speedtest for macOS" to start the download.
   
   
   For Windows users - Selecting Windows will go to a page with a button to "Get it from Microsoft" (Microsoft App Store). You’ll need to go through the app store process to download the app.
   
   
   For Mac users - Selecting macOS will go to a page with a button to "Downloading on the Mac App Store". You’ll need to go through the app store process to download the app.
   
2. Follow either App store instructions for downloading the app.
3. Once the desktop app is installed, open/launch the app, and press the "GO" button to begin the test.
   

What are normal speeds for the Gigabit Internet plan?

This plan supports wired connection speeds as high as 940 Mbps. Wireless speeds are typically between 250 Mbps and 500 Mbps. Your results may vary, especially on older devices.

What are normal speeds for the 1.5 Gigabit or faster plan?

When using 1.5 Gigabit or faster plans, the intention is to provide fast speeds to multiple devices in your home at the same time. These devices, combined, can use the full 1.5 Gigabit of available bandwidth. It is possible for one device, connected by Ethernet and using a capable adapter/dongle, to achieve full speed. To support these speeds, your router, device(s), and network configuration must all be able to keep up.

Depending on your Ethernet adapter and plan, you should expect download speeds between 400 Mbps and 1.5 Gbps. Note, to achieve speeds over 1 Gbps on Ethernet, you will need to be connected to the 10G Ethernet port on the Network Access Hub and use an adapter or dongle that supports higher speeds. On Wi-Fi, your speeds are likely to be between 250 Mbps and 500 Mbps.

If you're not satisfied with your Internet performance and would like to troubleshoot further, we've prepared this step-by-step troubleshooting guide to help do just that.

If your Internet is performing as intended but you’re looking for a faster plan, you can view our other plans here.