For the most accurate results, it’s best to run this test on a desktop or laptop computer that is connected to your modem with an Ethernet cable.
Download and run the Ookla Speedtest app on your fastest/newest computer
You’ll need to start by downloading the Speedtest app to your computer from
the speedtest website here
. They have options for both Windows and Mac operating systems. Select "Speedtest for Windows" or "Speedtest for macOS" to start the download.
For Windows users
- Selecting Windows will go to a page with a button to "Get it from Microsoft" (Microsoft App Store). You’ll need to go through the app store process to download the app.
For Mac users
- Selecting macOS will go to a page with a button to "Downloading on the Mac App Store". You’ll need to go through the app store process to download the app.
Follow either App store instructions for downloading the app.
Once the desktop app is installed, open/launch the app, and press the "GO" button to begin the test.
What are normal speeds for the Gigabit Internet plan?
This plan supports wired connection speeds as high as 940 Mbps. Wireless speeds are typically between 250 Mbps and 500 Mbps. Your results may vary, especially on older devices.
What are normal speeds for the 1.5 Gigabit or faster plan?
When using 1.5 Gigabit or faster plans, the intention is to provide fast speeds to multiple devices in your home at the same time. These devices, combined, can use the full 1.5 Gigabit of available bandwidth. It is possible for one device, connected by Ethernet and using a capable adapter/dongle, to achieve full speed. To support these speeds, your router, device(s), and network configuration must all be able to keep up.
Depending on your Ethernet adapter and plan, you should expect download speeds between 400 Mbps and 1.5 Gbps. Note, to achieve speeds over 1 Gbps on Ethernet, you will need to be connected to the 10G Ethernet port on the Network Access Hub and use an adapter or dongle that supports higher speeds. On Wi-Fi, your speeds are likely to be between 250 Mbps and 500 Mbps.