Mobile phone, tablet and smartwatch repair options during COVID-19
Stores and repair centre operations may be impacted by COVID-19. Learn more about your options, including mail-in repairs, below.
Troubleshooting your device at home
You can fix many common issues on your own with help from our self-serve troubleshooting platform. Download the Mobile Klinik Device Checkup app to diagnose problems with a quick scan and get step-by-step tips to address them. You can also check out our
: If you can’t make it to a TELUS service location, you can reach out to your device manufacturer for repairs. Here are your options:
*Should you require a loaner phone while yours is in for repair, please let the agent know during the repair submission request. We will make every attempt to provide one for you if we have stock available.
**For online repair requests to FutureTel, enter your request for a loaner as “Loaner required” in the Other issues comments box.