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TELUS SmartHome Security account updates for migrated customers
Received a letter regarding updates to your TELUS SmartHome Security account? Learn about the changes after your security account has migrated to TELUS and more with our frequently asked questions.
Note
: The content on this page relates only to customers who have been notified that their account has now been migrated to TELUS.Check out the FAQ below for answers to questions you may have about this update, paying your bill and more.
Why was the management of my account assigned to TELUS?
Why was TELUS chosen to be your new security provider?
Who is managing and monitoring my security account?
Do I need to save any of my TELUS account information?
What is a Personal Identification Code (PIC)?
What can I expect to see on my bills moving forward?
I’m currently on a quarterly, semi-annual or annual payment schedule. What does this change mean for me?
I used to receive separate invoices for my services. Why is this no longer the case?
Can I call in to update my credit card with an agent?
If I have multiple TELUS products, will my payment dates differ?
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