In the event of an alarm (fire, intrusion, panic, duress, medical or environmental) our first step is to confirm whether the alarm is true or not. There are three ways to do so:
If the alarm is unable to be verified, the CMS will follow a standard action protocol, which involves contacting emergency contacts provided by the customer and dispatching a guard (if applicable) and/or emergency service providers (police, fire, ambulance) as required. In the case of a confirmed emergency, as confirmed by the customer, the customer’s emergency contacts or through your in-home devices or mobile phone, emergency service providers will be dispatched immediately.