Does TELUS cover warranty on my compatible device?
All products purchased as part of your initial TELUS SmartHome package are covered under warranty as per your service agreement. Any additional products added to your TELUS SmartHome Security system not purchased from TELUS are not covered under TELUS warranty and you will have to contact the device manufacturer directly.
Will TELUS send a TELUS technician to install or fix my add-on compatible devices?
All compatible z-wave devices can easily pair with the TELUS SmartHome Security system and our TELUS team can help ensure your panel is ready to connect to these devices. If you have problems with a specific compatible device, you will need to contact the original manufacturer or local retailer where you purchased this device for additional troubleshooting. TELUS will not send a technician to install or troubleshoot these devices.
What if my compatible z-wave device does not pair with my TELUS SmartHome Security system?
If your compatible z-wave device does not pair with your TELUS SmartHome Security system, your device may be out of range. Find more details on
how Z-Wave technology works
here. For additional support, please refer to
Troubleshooting for your automation devices
or contact the manufacturer for more details.
How do I know if I am on the Control plan?
To check if you are on the Control plan, log in to your MyTELUS account. On the
Security & safety
, your plan should indicate “SmartHome Security - Control.” If you would like to upgrade to the Control plan, please contact TELUS at 1-855-255-8828.
If I rent can I install these devices?
Every renter’s situation is different. You will need to contact your landlord for specific rules regarding installing devices in your place of residence.