There is no simple rule to calculate the amount of coverage a Smart Hub will offer. For everyday use, like surfing websites, streaming videos or sharing photos, it will provide great coverage throughout your home.
The speeds you can achieve within various coverage areas varies with distance from the Smart Hub along with other factors.
Your Smart Hub will be able to provide coverage throughout your home. On an average, maximum speeds and best coverage are achievable within 2000 square feet around your Smart Hub. As you move into further coverage zones, your speeds will slow down.
The size of each coverage zone depends on your usage and home’s unique characteristics. Some key factors that impact your Wi-Fi coverage and speeds are:
Home construction materials that block Wi-Fi signals (for example, concrete, brick and heated floors)
Electronic devices that emit interference to your Wi-Fi signals (for example, microwaves, baby monitors and bluetooth speakers)
Home decorations that reflect or distort Wi-Fi signals (for example, mirrors and fish tanks)
Positioning your TELUS Smart Hub Indoor Unit
Place the Smart Hub above ground and near a window and on an elevated surface such as a table or shelf. If you have a multi-story home, the highest floor is the best and preferably near the connected devices
To ensure the best experience, we suggest moving your Smart Hub throughout your home and conducting a
speed test
at each location with only 1 device connected to the hub and the hub connected to it by Ethernet cable. The location that gets the fastest download speed should be where your Smart Hub is placed
Foliage can impact your Smart Hub connection which can impact speed. Again try moving the device around in your home following the steps above if you notice a drop in speed in springtime
Avoid placing the Smart Hub on the floor, in basements or closed in areas like closets or cabinets. Also avoid placing near mirrored objects, fish tanks or objects that may obstruct the signal
If it’s in a location that is surrounded by other electronic items (see a list of items under
Minimize radio interference
below) move it away from these items to ensure you have good signal strength
Minimize radio interference
Some devices may cause interference with your Wi-Fi signal if they are within close proximity (8 to 10 feet) of your Smart Hub. If possible, try removing or turning off sources of potential interference. Try to relocate the following away from your Smart Hub and Wi-Fi devices:
Cordless telephone base station
Other wireless modems or routers
Dense or metallic objects (file cabinets, brick walls, etc.)
Copper or other metallic pipes
Appliances, such as microwave ovens, air conditioners and television sets
Wireless security cameras
Certain monitors and LCD displays
Sharing your Wi-Fi bandwidth
Your Wi-Fi bandwidth is shared across all connected devices in your home. Using up this bandwidth can impact the speed and performance of your device
Important
: If your plan includes speeds up to 25Mbps and you have 5 devices connected, each device will be able to draw about 5Mbps each. However, activities such as streaming or gaming can consume more data (about 7 to 12 Mbps or more). These activities can impact internet speeds on other devices using your bandwidth at the same time.
Some devices connected to your Wi-Fi may automatically use bandwidth. If you do not require your device to be connected turn it off and this should help free up some bandwidth. Automatic Windows updates on a laptop are a great example of a connected device that can use bandwidth when not physically being used
If you find you are consistently using more than what your plan allows, consider upgrading your plan
Wi-Fi congestion
Sharing the same frequency can slow down or disrupt your Wi-Fi service. This is particularly problematic in multi-dwelling units where a neighbour’s Wi-Fi can be operating on the same frequency.
If you continue to experience congestion issues contact us to discuss other solutions.
Your personal device's age and technology limitations
Older smartphones and some newer smart TVs have fewer Wi-Fi antennas