Set up or fix the Wi-Fi connection to your smart devices

Troubleshooting options for Wi-Fi-enabled smart devices in your home.

Have TELUS SmartHome Security devices? See SmartHome Security
 for support for sensors, cameras, automation devices and more.

Most smart devices in the home (e.g. Wi-Fi–enabled appliances, light bulbs, home assistants, speakers) only support the 2.4GHz Wi-Fi band and issues can occur when these devices attempt to connect on the 5GHz Wi-Fi band.

Here are three options to set up or troubleshoot most issues with connecting your smart devices to your Wi-Fi.

Refer to your device’s user manual for 2.4GHz and 5GHz compatibility information, and for additional support.

Option 1: Connect Wi-Fi devices to 2.4GHz by temporarily disabling the 5GHz band

Option 2: Disable Band Steering to separate the 2.4GHz and 5GHz bands

Option 3: Connect to the hidden Smart Devices Wi-Fi network

Use this method to connect your smart device to the modem’s hidden TELUS Smart Devices network. The smart devices network uses the 2.4GHz band and has a name and password that is unique to your modem and cannot be changed. Avoid connecting other devices (e.g. phones, tablets, computers, printers) to the smart devices network to improve the performance for your smart devices.

Using a device that is connected to your home internet, open a web browser
Enter the following in the address bar at the top:
http://192.168.1.254
Press Enter (Return) and the modem’s home screen is displayed
Log in with the following information: a. Username: admin b. Password: see the Admin Password printed on your modem c.
Note:
If the original Admin Password does not work or you’ve forgotten a custom created password, you may need to
factory reset your modem
.
If you have our
Network Access Hub (modem) and Boost Wi-Fi 6 (router)
, see the note at the bottom. If you have a different modem, go to the next step.
Select the
Wireless Setup
or
Wi-Fi
tab
In the menu on the left or top, select the
Smart Device network
Select
Enable
or
On
Click
Apply
or
Save
settings
Write down your Smart Device Wi-FI SSID name and password/security key
After enabling the TELUS Smart Devices network, go to your smart device’s Wi-Fi settings and manually connect to the network by typing in the SSID Name and Password a.
Note:
The smart device network will not appear on your device’s available or nearby Wi-Fi list as it is a hidden network. On most devices, select Other to manually enter the network SSID name and password. The name and password are case sensitive.
To disable the TELUS Smart Devices network, follow the same steps above but select
Disable
or
Off
in step 8. Any devices connected to the smart devices network will be automatically disconnected.

Note:
 If you have our Network Access Hub and Boost Wi-Fi 6
 devices, after you log into the Network Access Hub using 192.168.1.254, then go to the Connected Devices page to locate the IP Address for your Boost device. Enter the IP Address for your Boost device into the web browser address bar and log in with the Admin Password printed on your Boost Wi-Fi 6 device, then return to step 6.

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