Set up or fix the Wi-Fi connection to your smart devices
Troubleshooting options for Wi-Fi-enabled smart devices in your home.
Have TELUS SmartHome Security devices? See
SmartHome Security
for support for sensors, cameras, automation devices and more.
Most smart devices in the home (e.g. Wi-Fi–enabled appliances, light bulbs, home assistants, speakers) only support the 2.4GHz Wi-Fi band and issues can occur when these devices attempt to connect on the 5GHz Wi-Fi band.
Here are three options to set up or troubleshoot most issues with connecting your smart devices to your Wi-Fi.
Refer to your device’s user manual for 2.4GHz and 5GHz compatibility information, and for additional support.
Option 1: Connect Wi-Fi devices to 2.4GHz by temporarily disabling the 5GHz band
Use this method to force your devices to connect to the 2.4GHz Wi-Fi band by temporarily disabling the 5GHz band. Any devices connected to the 5GHz Wi-Fi band will automatically switch to the 2.4GHz band or may temporarily lose internet during this process.
Using a device that is connected to your home internet, open a web browser
Press Enter (Return) and the modem’s home screen is displayed
Log in with the following information:
a. Username: admin
b. Password: see the Admin Password printed on your modem
c.
Note:
If the original Admin Password does not work or you’ve forgotten a custom created password, you may need to
factory reset your modem
.
Select the Wireless Setup or Wi-Fi tab
Select the 5G / 5GHz frequency
a.
Note:
If you have the
TELUS Wi-Fi Hub Modem
or the Boost Wi-Fi 6, follow these steps for both the 5GHz-High and 5GHz-Low frequencies
Under Radio, select
Disable
or
No
Click
Apply
or
Save
settings
With the 5GHz disabled, follow the setup instructions for your smart device to connect the device to your Wi-Fi on the 2.4GHz band
After setting up the smart device, follow the same steps above but select
Enable
in step 8
Note:
If you have our
Network Access Hub and Boost Wi-Fi 6
devices, after you log into the Network Access Hub using 192.168.1.254, then go to the Connected Devices page to locate the IP Address for your Boost device. Enter the IP Address for your Boost device into the web browser address bar and log in with the Admin Password printed on your Boost Wi-Fi 6 device, then return to step 6.
Option 2: Disable Band Steering to separate the 2.4GHz and 5GHz bands
Use this method to separate your Wi-Fi into two Wi-Fi networks with names ending in 2.4GHz and 5GHz.
Any devices connected to the original Wi-Fi will need to be reconnected
using your existing password. See
Dual-band Wi-Fi networks
to learn more about 2.4GHz and 5GHz networks.
Using a device that is connected to your home internet, open a web browser
Press Enter (Return) and the modem’s home screen is displayed
Log in with the following information:
a. Username: admin
b. Password: see the Admin Password printed on your modem
c. Note: If the original Admin Password does not work or you’ve forgotten a custom created password, you may need to
factory reset your modem
.
Select the Wireless Setup tab
In the Wireless Settings menu on the left, select
SmartSteering
Under SmartSteering, select
Disable
After separating the Wi-Fi into two networks, connect your smart devices to the 2.4GHz band.
Note:
To enable SmartSteering, follow the same steps above but select
Enable
in step 7. Factory resetting the modem will also enable SmartSteering.
Option 3: Connect to the hidden Smart Devices Wi-Fi network
Use this method to connect your smart device to the modem’s hidden TELUS Smart Devices network. The smart devices network uses the 2.4GHz band and has a name and password that is unique to your modem and cannot be changed. Avoid connecting other devices (e.g. phones, tablets, computers, printers) to the smart devices network to improve the performance for your smart devices.
Using a device that is connected to your home internet, open a web browser
Press Enter (Return) and the modem’s home screen is displayed
Log in with the following information:
a. Username: admin
b. Password: see the Admin Password printed on your modem
c.
Note:
If the original Admin Password does not work or you’ve forgotten a custom created password, you may need to
factory reset your modem
.
Select the Wireless Setup or Wi-Fi tab
In the menu on the left or top, select the
Smart Device network
Click
Apply
or
Save
settings
Write down your Smart Device Wi-FI SSID name and password/security key
After enabling the TELUS Smart Devices network, go to your smart device’s Wi-Fi settings and manually connect to the network by typing in the SSID Name and Password
a.
Note:
The smart device network will not appear on your device’s available or nearby Wi-Fi list as it is a hidden network. On most devices, select Other to manually enter the network SSID name and password. The name and password are case sensitive.
To disable the TELUS Smart Devices network, follow the same steps above but select
Disable
or
Off
in step 8. Any devices connected to the smart devices network will be automatically disconnected.
Note:
If you have our
Network Access Hub and Boost Wi-Fi 6
devices, after you log into the Network Access Hub using 192.168.1.254, then go to the Connected Devices page to locate the IP Address for your Boost device. Enter the IP Address for your Boost device into the web browser address bar and log in with the Admin Password printed on your Boost Wi-Fi 6 device, then return to step 6.
