Set up or fix the Wi-Fi connection to your smart devices

Troubleshooting options for Wi-Fi-enabled smart devices in your home.

Have TELUS SmartHome Security devices? See
SmartHome Security
for support for sensors, cameras, automation devices and more.

Most smart devices in the home (e.g. Wi-Fi–enabled appliances, light bulbs, home assistants, speakers) only support the 2.4GHz Wi-Fi band and issues can occur when these devices attempt to connect on the 5GHz Wi-Fi band.

Here are three options to set up or troubleshoot most issues with connecting your smart devices to your Wi-Fi.

Refer to your device’s user manual for 2.4GHz and 5GHz compatibility information, and for additional support.

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