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Set up or fix the Wi-Fi connection to your smart devices

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IoT Smart Devices / Option 1: Connect Wi-Fi devices to 2.4GHz by temporarily disabling the 5GHz band

IoT Smart Devices / Option 2: Disable Band Steering to separate the 2.4GHz and 5GHz bands

IoT Smart Devices / Option 3: Connect to the hidden Smart Devices Wi-Fi network

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Have TELUS SmartHome Security devices? See [SmartHome Security](https://www.telus.com/support/topic/smarthome/fixing-an-issue) for support for sensors, cameras, automation devices and more.

Most smart devices in the home (e.g. Wi-Fi–enabled appliances, light bulbs, home assistants, speakers) only support the 2.4GHz Wi-Fi band and issues can occur when these devices attempt to connect on the 5GHz Wi-Fi band.

Here are three options to set up or troubleshoot most issues with connecting your smart devices to your Wi-Fi.

Refer to your device’s user manual for 2.4GHz and 5GHz compatibility information, and for additional support.


Smart Device Troubleshooting / SEO

Some smart devices in the home only support 2.4GHz Wi-Fi; they may not connect on the 5GHz Wi-Fi band. Here's how to troubleshoot these issues.